Urban eBikes

Joe and the team were incredibly helpful and friendly during a test ride and an explanation of Zero motorbikes for me and my wife. Amazingly impressive bikes and we have some pondering to do, but I'm pretty sure we'll find it impossible to resist!The prices seem high at first but as long term owners of electric cars we know about the savings in 'fuel' and servicing, as well as the joy of instant bucket loads of torque from any speed. Also I think the Zero S/DS/FX should be compared with mid-sized and large bikes rather than small ones and then the pricing makes more sense. It has the acceleration of a 750cc and the drivetrain is smoother than on 1200+cc bikes in that there are no vibrations at all. The additional charge tank will fix any range issues for me as I want a decent break between stages of long trips anyway and for more frequent local-ish rides the range is just fine.

Never, and I mean never purchase a bike from these guys. Mine went wrong almost immediately and when I brought it to their attention, they refused to return my calls, answer my emails or help in any way. They shut down their flagship London branches and have a number of court cases against them outstanding. AVOID AT ALL COSTS

Ordered the Super Soco TC Max a couple of weeks a go and overall the experience was great!The delivery arrived yesterday and the chap delivering the bike was incredibly helpful and walked through all of the setup/operation. As far as delivery experiences go, it's up there with the best.The only minor thing was that the delivery took slightly longer than advertised (only by a couple of days, nothing unreasonable) but the team were lightning fast when replying to update requests so I knew what was happening - the swift updates were very much appreciated.Overall the customer service was great, as was the delivery. Would be more than happy to deal with these guys again in the future!

UPDATE: Its been now over 6 months since my motorcycle was picked up by Urban Ebikes and they refuse to return it to me. They have stopped all communication. Its Managing Director Paul Keppler doesn’t care at all about its customers. I’ll now have to take this to court in order to recover my motorcycle. You should avoid this company at all costs.I purchased my NIU electric scooter for them in 2019 and since then it has had engine and battery problems which have not been fixed by Urban eBikes. As other have already mentioned, their aftersales service is non-existent. They won't reply to your calls or emails. Repairs to the motorcycle take months and they simply don't care about their customers. They refuse to repair the bike for an issue that was brought up during the warranty period. I recommend to avoid them.

Can't praise Urban eBikes enough. Took delivery of my bike yesterday and it's amazing. Thank you to Simon from Rye and all the Urban eBikes team for the amazing support and information when taking one for a test drive, ordering and taking delivery. When it's time for an upgrade I'll definitely be back!

Just took delivery of two electric scooters from Urban eBikes and can't praise the service enough! The entire process, from placing the order online to sorting out quite a complicated delivery was smooth and easy with clear and quick communication at all times. The bikes were all set up and ready to ride. I definitely, highly recommend these guys!

Urban ebikes is a good company and I like how they are promoting more options for electric transportation. Hopefully not too long in the near future we can be 70% electric and 30% fossil fuel.They are not straight forward to find, partially due to phone sat nav needing signal but you have to keep an eye out for a small sign to turn into the industrial estate. They have two sites within a 1/4 mile of each other. One is for route check up, serving etc and the other one is the sales / showroom. if you get lost they will kindly sign post you, in the right direction . It is on the small side but works for it's intended purposes. The one guy who was there at the was really helpful and helped realise the zero was not in my budget but i had hope with other products on offer. You Can buy outright or have an option for finance, however speaking to him in person was better than reading the specs online. Thanks to him, I will make a purchase soon. He was a young lad with blonde hair and his dad was an electrician.

Awful experience. Bought a super soco from here 2 years ago. The battery went into shut down mode pretty quickly after we got it. It was returned and fixed then a few months later it did the same thing. Since then (1 year ago!) we have either had no reply or constant promises to call us back (they never do). Finally we're promised that the bike and battery would be picked up yesterday or today. No one has arrived. Several calls again promising to call us back - nothing and now we can't even get past reception when we call! We're just being fobbed off now even when they have admitted there is a fault and it is a known fault with super soco's (they told us that) trying to get a resolution is impossible. Go elsewhere would be our advice.

I bought the moped in their East London shop. They've since closed it down. For any NIU moped repair they ask for £50 pick up and another £50 drop off fee. Very poor after sale customer service. I'm not happy with them and definitely not happy with the NIU moped as it constantly breaks! If the current issue isn't fixed free of charge, I'm taking them to a small claim court under the consumer rights act.