Solar Trade Sales

Great service..never had a problem. Fast delivery

Ordered a dozen panels, connectors, mounting system around a month or so ago. Ryan was helpful, took payment and the whole order was delivered the following day, complete with no issues.

Not happycustomer service" not interested in servicing the needs of the customer.items not delivered due to bad packaging and unclear delivery note.blame put on me though I informed the driver immediately. virtually slammed the phone down on me and cancelled order rather than seeking what I needed to complete the job and move forward.initially tried to get me to stump cost of replacement until she found out it was only £3 then gave a credit for the £3 after she "consulted with her MD" Lied that she asked MD because she later claimed there was no way to contact MD when I was seeking a route to a complaints procedure that did not go straight back to (her) "customer service"on a positive note they deserve the 1 star for the great website

Customer Service, Massive attitude problem

If you do record calls for 'monitoring & training' proposes. Suggest reviewing my call just made at around 10:28am this morning 07/12.Edit. I have just seen your response to my above suggestion. You claim I used abusive language towards your sales team? I can assure you I was very polite throughout my call and ended the call with thanking the gentlemen I spoke to and politely said I would go elsewhere. I strongly suggest you listen to the call if you are able to as I am afraid you are being lied to.

Appalling company, tried to use them for the first time for an install with a new customer. Items missing from my order which I was not informed about until the delivery date had passed (I made sure they where in stock before I placed our order, now there not in stock and I get lies). Advertising products on their website they do not even sell (conveniently now removed) and a very incompetent customer services team. My companies reputation will take a hit for their incompetence. PLEASE THINK CAREFULLY BEFORE USING SOLAR TRADE

Excellent prices , good customer services .

Part arrived very quickly, but was damaged in transit. Customer services were able to dispatch a replacement within a few days.

Great advice easy to deal with