Gymbox Victoria

Worst customer relation services ever! I had direct debit instated with them to pay my yearly contract, yet when I was traveling my card payment failed, so when I was back from my travels they told me I had to pay my fees which I did… only to know the next day that they cancelled my membership!!!! I clearly said that I do not wish to cancel my membership.. and paid all my fees!! They deceived me and assured me that all will be good only to be told that my account is cancelled!Worst experience with a gym ever! I hope I can sue them.

There are less people working out and more people hogging the equipment and machines while using their phones and the staff is unable to do anything about the problem.The self workout gym and classes area is disintegrated and on different locations on the street.

Dark as a dungeon and noisy as a nightclub…. The latter I really don’t get - it’s so loud it’s difficult to hear anything on your own headphones… given most gym users have their own headphones on, why is that necessary… it’s just plain annoying and intrusive ….and the reason I wouldn’t join this gym in the end

Arrived early and checked in for a class in studio 4 (aerial yoga 8:00AM with Tori Keith) but entered the studio at 8:01 because studio 4 is actually located in a completely different building. She made me leave despite being booked in for the class - completely irrational given that the class hadn’t even started yet.Reported her to staff who informed me that she shouldn’t have done that and agreed that she was being ridiculous.

Best gymbox by far! The most amount of equipment and machines. Literally massive! Changing room facilities are clean and cleaners are actively on the gym floor, makes you feel at ease when paying premium prices. Wasn't too busy when I arrived around 1400. Gym staff seem okay but didn't really engage with them. Steam Room also available and its always a bonus when the dj hits the decks!

I joined for the classes but they’re almost always booked up. I wanted to do pole but since joining I’ve done exactly one class due to demand but it’s the same with spinning, aerial, dance basically everything.When I HAVE attended a class, the instructors are super passionate , helpful and just super awesome and I have loved the classes.It does get quite crowded and for £130 I thought maybe they would have more facilities/ less crowds.

I love the atmosphere, staff at reception is always kind and smile at you when entering. Instructors are passionate and you can clearly see that they love their job, this motivates me a lot. They remember your name and are always there to help you. I love all the music tracks and this is fundamental for me. They push you to your limits. It's the best gym in London if you love going to classes, and I have tried them all trust me! Other members are into training seriously and not there for recording themself on theirs phones, this is what I was looking for! Serious and focused training ambient, but also absolutely fun! No judgement or competition, only respect and kindness between us. :)

AVOID - Small court actionJust read all negative reviews, 2 months ago their average rating was 1 star now they have added 400 positive reviews over 2 months. Surprising!? Read my reviewI am writing this review to share my deeply disappointing experience with Gymbox. I joined Gymbox with the expectation of a quality fitness service, but my experience has been far from satisfactory.From the outset, I found that the services provided did not match what was promised to me. I visited Victoria gym only once, it was overcrowded nightmare. Despite numerous attempts to reach out and resolve the issues, I was met with dismissive responses and an aggressive stance from the organisation. I have dealt with many businesses in the past, but I have never encountered such an uncooperative and aggressive approach.When I requested to cancel my membership, my request was not only dismissed but was also met with demands for additional fees. This response was not only disappointing but also felt dismissive of my rights as a consumer.I am now left with no choice but to take this matter to the small claims court to ensure my consumer rights are upheld. It is a step I never thought I would have to take when I first signed up for a gym membership.To anyone considering joining Gymbox, I urge you to think carefully. Consider my experience and the experiences of others who have faced similar issues. There are many other fitness centres out there that value their customers and respect their rights.I hope that my review will help others make an informed decision about their gym membership. I believe that a good gym should not only provide quality facilities but also respect the rights of its members. Unfortunately, my experience with Gymbox has been marked by a lack of respect for consumer rights and an aggressive approach to customer service.I hope that no other customer has to go through a similar experience. Please consider your options carefully before joining Gymbox.

Overall nice gym but I think there are some improvements that can be made in Victoria.I’ve recently been to Gym Box Elephant and Castle and they have a hack squat and a pendulum squat. 2 great machines we don’t have while we have a terrible V-Squat that nobody uses.Last but not least, plenty of space but just one smith machine and no assisted pull-ups machine, quite popular and in demand.On a positive note, the addition of two extra benches has been usefulFor a prime location like Victoria, is this the best you can do?

Classes are always fully booked!! In addition as a member I have been trying to get in contact through emails regarding other concerns but receiving no response for the past 3 weeks.