Brownlow Health @ Kensington Park

have never had any issues with this surgery… quite the opposite, the girls on the desk are amazing and helpful.Dr Hale and Dr Armstrong are the best ever.I’m very very happy and I feel lucky to be a patient here - thanks guys xxxxx

I've been coming to the Dr's for the last couple of months with breathing issues. The receptionists have been kind and helpful. The two Dr's I have seen Dr Heane and Dr Armstrong have been absolutely brilliant. I wouldn't change my Dr's while they are there.

I can honestly say that mostly I think this is an excellent practice. The place is always clean, plenty of parking space and the building is inviting. The reception staff are all very helpful and friendly, they are polite and always understanding of what one may be experiencing. It is challenging to get across at 8am to book an appointment, however, the e-consult is very useful and addresses most concerns. GPs almost always reply to them on the day or the next day at the latest. If you need an urgent appointment for the day, like when we needed one for our little boy, it has always been available. For non-urgent needs the wait is a bit longer, often we were able to get an appointment within 2 or 3 days while once or twice we needed to wait nearly a week but you can try calling in at 8am for a same day appointment especially if symptoms get worse. The GPs are extremely professional, they always serve with a smile, they listen to your concerns and trust in what you have to say. They never act as if they know more than you do because they are the professional, instead they are respectful, compassionate and understanding. However, sadly we give a 3 star because the Nursing staff are nowhere near as approachable as the GPs. Nearly every appointment we have had with a nurse, we were somewhat belittled and made to feel that we do not know what we are talking about. They have not believed us when saying something doesn't work for instance. This is very frustrating because our voice is then not heard and they simply do what they want without discussing with us (unlike the GPs that fully discuss options with us). We have even been told that we would not understand options as we are 'only' the public and not a nurse (even though we are health care professionals ourselves). So it is very frustrating to attend an appointment, wanting care, kindness and compassion but instead experiencing the above and leaving the clinic with an angoing ailment and dismay, frustration and disappointment on top of it all. We understand that everyone is overworked but the patient should remain at the heart of everything and should be listened to just like the GPs and receptionists do.

Had to wait ages I did have an appointment time but I never had any paperwork for my blood test so had to ask at the reception was seen straight away after having the form.

0 respect over the phone no one knows what the other is doing, the receptionists there really need not be so unprofessional. Were very rude after an appointment mix up on their end.

While the GPS and nurses are amazing some of the women at reception are exceptionally rude. I understand that they probably have to deal with so much, but as a patient who attends for the GPs excellent mental health help, the receptionists are almost panic attack inducing.From the get go, they don’t understand how to get a patient’s attention without sounding annoyed or a being respectful. I know that not everyone suffers from sensory issues or hearing difficulties but I’d think the receptionists would understand they actually need to make an attempt. Following on, they make it hard to communicate with them and are impatient.

I have to say it's been a while to finally see a Doctor as good and professional asDr R .Armstrong she be one of those rare jems working for the NHS.

I’ve recently registered at this practice and I can honestly say I wish I had done it sooner- it’s a vast improvement on my previous practice- the receptionists were polite and helpful- the doctor was very professional and I genuinely felt I was being listened to, understood and helped.

Welcoming,friendly staff and delt with very professionally. My visit was over farelly quick but very enjoyable

What a waste of day. Went to the walk in clinic this monring and waited near 2 hours too be seen which is expected anyway. The doctor described medicine to collect at any pharmacy.And after visiting and calling over 10 pharmacies nearby, to then find out what had been prescribed has been discontinued. I called the walk in back up and was told to come back. So after another hour of waiting to see someone to discuss another medicine, was told that there isnt a substitute and they couldn't change the prescription due to being no alternative and was told to try something else to see if that works. Not happy