R2U Accident Repair Centre

After a single telephone call our car was picked up the following day, no dealing with insurance companies and made us feel at ease. Management looked after us with extreme professionalism and car was delivered back in immaculate condition after 7 days. A true stress free experience, would recommend using this company for an outstanding service

Recently had a vehicle repaired by the team @ R2U, couldn't have happier with the service! They came to my place of work to assess the damage as I couldn't be without the vehicle for work reasons, once the quote was agreed they provided me with a courtesy car and communicated with me for the the whole process of my repair. Genuine company with high standards and great customer service taking hassle away from a usual painstaking process! Thanks very much.

Repaired my Mondeo after accident, paint job was fine. Everything else very poor. Forgot to repair my registration lights, cheap rear sensors fitted and used gaffer tape and stuffed behind boot liner. Not heard a thing since complaining etc.R2U I had to pick car up, they should have delivered it. Will never used again Oh charged my insurance company £5500 for rear bumper replacement.

Superb service, on time. Updated all the time and explained thoroughly what was happening with my car. I think the lads name was Phil who I dealt with who made the job run smoothly. Would highly recommend and definitely will be using them again.

£589 quote for 3 thin pencil line scratches 3cms - 3.5cms - 4cms! Took approx 2 weeks or more to get the quote and wanted the car for 5-7 days!I have had more quotes and the costs were lower than £200 and £187! very reputable companies as well. Obviously didn’t want the job as too small so quoted ridiculous price. I used this company 5 years ago and it was great - what’s happened to your prices and customer service?? I have also put this on google reviews as not good at all!

Really professional and friendly. I had a really easy and stress-free experience with this company as they picked up my car and dropped it back off to me as well as taking the hire car with them so I wouldn’t have to deal with the insurance company again. They also kept me up to date with the repairs and my car was returned in perfect condition! Couldn’t recommend them enough.

I was disappointed with the courtesy cars received. The first courtesy car was a 2021 plate car but when I collected the car there were empty coffee cups in the passenger and driver doors, a used face mask on the passenger floor and empty drinks bottles on the rear floor. Whilst driving the car would constantly beep and the traction control light would flash, even when the car was stationary. Whilst on the motorway, the steering wheel shook and was unstable. When I returned this vehicle I was told that there was a known fault on this car and I shouldn’t have been given it. The second courtesy car I collected was also messy with empty drinks bottles in the glove compartment and plastic wrap/ paper on the passenger side floor. It seems that courtesy cars are not cleaned between passengers at R2U, which is more worrying due to the current pandemic.I had to ask several times for an update on my vehicle as I was not informed of delays with sourcing vehicle parts and often messages were ignored. Despite this, the repairs to my vehicle were excellent, but I would have preferred not to have to correctly reattach my pillar (photo attached) myself or have to re-feed the wire for my dashcam into the seams of the pillar.

Fantastic service, our car had taken a massive amount of damage following a tree striking it (storm Ciara...). We were worried about the claim on the insurance and whether we would be covered.Instead we were recommended to R2U who saved us a fortune and had the car ready in no time at al, cannot rate the staff there highly enough. I’d give 10 stars if I could. I’d recommend to anyone. Thanks.

Very happy with the work I had done on my car at R2U! Very polite and professional, kept me up to date on where repairs were up to, and work completed to a high standard, ready for my car to go back to the dealership! Would definitely use R2U in the future!

Thank you to Jon and the whole team for doing a brilliant job on my car, I’ve got it back in pristine condition!