Neo Property Solutions

Contracted to do improvement works on my flat via my housing association. Had no issues with the fire protection works that they did, but a cowboy would have done a better job on my door and window replacements. New door doesn't seal against the frame and lets in a draught. Booked the day off work for them to fit my bathroom and kitchen window as I WFH, turned up on the day and told they were only doing the bathroom window as they hadn't brought the beading for the kitchen window. Checked bathroom window at EOD and it had no beading, told me they hadn't brought it and needed to do it another time, clearly forgetting that they had told me that was the reason they weren't fitting my kitchen window that day. Workmanship was shoddy, with the new plastic cladding pulling the original wooden frame away from the wall, with no effort to remediate it, as seen in pictures. No offer of compensation made when I had to book another day off work, not even a £20 voucher as another lucky customer mentioned. Returned to do kitchen window, and left some unfortunate new starter to do the work on their own whilst the rest of the lads were all working together upstairs. The new starter broke my replacement window when driving it over from their yard. Even though the new starter broke it, I actually feel bad for them, clearly not being given the guidance and supervision they should have. They fit a temporary wooden board in place of my window for the day, then returned the day after to fit a temporary window". The window is full of water from a flood they had in their yard

Company are getting on my nerves been at our apartment's for weeks constant banging and there van's take up all the spaces car park.

Neo have just converted my bathroom into a wet room, It took 7 days to complete from start to finish (as planned) I cannot thank the staff enough ! You wouldn’t believe what a difference it will make to the quality of my life. The site team were efficient, tidy and very helpful. I would highly recommend this company. Top service from start to finish. Thanks again Neo.Mrs V Cundall

Too good too be true,Leaving after 5 weeks, it’s become apparent that no one sticks around due to the lack of organisation, ridiculous expectations, unmanageable work load.The job was misleading.. wasn’t really an RLO position. Didn’t have enough time to be an RLO. More of a site based planner.Received Snotty emails from management once my notice went in, really unprofessional.Lads on site are brilliant, Made my short time here a tad more bearable.Thanks but no thanks to a company where your seen as number & not a being.

Currently undertaking fire safety works in and around my apartment and I've found all the staff friendly and covid conscious. Their on site customer service has been excellent regarding a couple of issues booking appts. Still some works to complete but I'm confident all will be carried out efficiently and safely.

Very unprofessional and not reliable at all, still waiting over 2 years for a fire safety door. Wait in for them to come no one turns up. Been to measure the door but on 4 occasions the door has been measured incorrectly unsure if this is a training issue with there staff. Received 20 pound voucher for the inconvenience 3 months on I am still waiting. Very poor service and company, I have got to the point now where I don’t believe anything that I am being told. Strongly advise the company needs improvement.

Disgusting that they verbally abused me kept taking the P*** for asking them to remove shoes or cover them with the covers I bought myself. Very uncomfortable for me. Terrible. Maybe they all live in pig sty’s! I do not.

Thank you for my new Bathroom. I am highly satisfied with the work you have just completed, I would like to add another thank you for the support/service you provided whilst I was in hospital during the works and continuing to get the works completed for my return, The overall service you have provided has been excellent from the start. I hope to see you again in the near future.

Very unprofessional company! Avoid working for them at all costs, they do not pay you properly when you leave and expect you to take the van back to them on the last day and not get paid anything for it even though they promised a days pay! Lied about incentives. No incentives ever paid they keep changing the goal posts all of the time.

Good service provided by Neo, I had no issues during my refurbishment work and it looks great, the customer service was excellent throughout. The team were efficient and tidy. Very organsised and dedicated team.