Newham Vehicle Pound

Very poor customer service. Very rude behaviour. Makes you feel so angry.Just asked for some information. They had it. But they did not give it. Just hanged the phone. Can't believe that it's happening in UK.

If you have autism let them know. They were very nice to me! I'm autistic. It's not their fault that the council take the cars. They're just on the front line in all of this.

rude 0 overall , i’m ready to pay the pcn and charges but still they are behaviours are ridiculous.

I work as a professional recovery driver I came to this pound with one of my customers and have never been abused verbally so bad in all my life disgraceful service and shameful staff at least at the end of the day I was a professional however I cannot speak for everybody that works in that office. Thoroughly disgusting human beings

Worst council and staff members.They have no humanity left.Money making scheme.

One of the worst council in UK. The old lady (I don’t know her name) who was serving the other customer using f word. No patience

I wish I can give 0 stars. Absolutely rude staff that are unreliable and do not know how to do their job properly. Started off with a PCN officer issuing me an wrongful PCN as he cannot do the basic, which is read a number plate properly. The Newham council towing service then came to take my car away but then realised it is a mistake once the car was hanging mid-air.The lady in the high-vis vest refused to give her name and did not once apologise for making a mistake. She realised I have valid permit and then drops the car onto the pavement. They did not even drop the car properly as the wheels were up on the kerb and this could have left scratches and damage on the alloys (probably did).I don’t understand how these people are able to get a job in this field without having basic manners and people skills. If you can’t read, you should be back in school.Newham council are crooks when it comes to problems such as PCNs and towing cars away as they do not do their due diligence. This could have been a much more time consuming and costly mistake caused by these useless staff if the car was taken to the impound. At least have courage to apologise for your mistake instead of driving off abruptly with your heads down. Useless.

RUDE STAFF AT CAR POUD: They have been incredibly rude and unpleasant. I give them one star because I can't give any less. The experience is unbelievably bad; you could arrive there happy (despite your car being stolen), and they'll make sure to ruin your day. The people's attitude is truly terrible; the staff is very unpleasant, they give you nasty looks, respond rudely, and seem to hate their job. Honestly, words can't fully explain how unpleasant and incapable the employees are at their job.

When coming to collect my car, they told my mate to leave his car parked outside on double yellow lines and it isnt a problem. The irony. Trash council

rude staff - uncooperative, they speak in their own language in front of you, they trash-talk about previous customers in front of other customers, they damage the car during towing process and then deny it, and get angry when you confront them about the damages and they gang up and shout at you to leave. They in dire need of training in customer service skills and just plain old good manners.People are saying you should be nice to them but this is a two-way street - I will be nice when I am treated that way!