Nicola Florist

Popped in for 2 bunches of last minute birthday flowers. The staff member was particularly helpful, put the flowers together really quickly whilst I waited and the flowers came out looking really fresh and thoughtfully put together. Very impressed!

Not happy at all. Very poor service was supposed to get a call back to be informed if they can do a simple garland for an A4 size frame for a bereavement service but never got a call back at all.Yhey wanted to charge me over £100 for it but said they eould check and call buy got nothing. Not professional or courteous at all.

I ordered the white and cream funeral spray on the 9th May over the phone. They were beautiful and the message on the card I was very specific about and the black and white bows were perfect. Thank you to the lovely lady who I spoke to.

Top quality flowers friendly staff. Quick and fast, saved my day everytime

Ordered a Bouquet of flowers - 31/03/2020. Requested for delivery 05/04/2020 to an address less than 5 miles away from the Basingstoke Store. I received a confirmation Email regarding my order. And funds of £35 have been debited from my bank account. Checking on-line it states Nicola's Florist is Open but hours may vary. The Flowers I ordered have not been delivered. I have been calling them every day since the 06/04/2020 to claim a refund no answer and there is no recorded message to advise of the closure. I have also emailed and completed an online contact form and to date have not received a reply. I understand that in the current climate (covid-19) that business may be disrupted. Cannot help but feel I have received poor customer service.

Ordered a bouquet for wife's birthday to be delivered in the morning.They did not arrive . After phoning I was told that they were very busy and that funerals flowers took priority . If I wanted a guaranteed time I would have to pay an extra charge . Was not told this at time of purchase. I was very unhappy and cancelled the order.

Just returned home to find flowers sent to me, not only is the arrangement stunning but the delivery person was not fazed by an enclosed porch, opened the door and placed them inside, thank you, thank you

Wonderful service, called at 9.30 on monday morning and dlivery by 2pm on the same day. Really friendly staff who were able to create a bouquet to my exact requirements. Really easy transaction. 100% recommend.

Watched the lady approach the door without the flowers and put a card through the door to say sorry she missed us. Was not quick enough to catch her but immediately got on the phone and the flowers were then delivered 15 minutes later with no apology. The flowers were a big disappointment and would not recommend this company.

Used Nicola Florist for our wedding recently and couldn't fault them! Very friendly and helpful as we went in after visiting a different florist shop where we didn't get a good feeling from them. Nicola Florist staff were so helpful and talked us through our options and even put together a few flower types they had to show us a rough idea of what worked well together in a bouquet. They were also budget friendly and our flowers were all absolutely beautiful and arrived at the agreed time on our wedding morning. Thank you!