EE

Five Staff all playing on their phones together, barely noticed me walk in. I think they had a draw to see who'd come over to speak to me, the unlucky guy who did just pointed at the phones they have. I have a simple upgrade, easy walk and sort for a new 2yr contract, no interest whatsoever. Real waste of time having a physical store. This seems to my standard experience for EE stores, I would have been the easiest customer ever too - time to start looking at other mobile phone providers.

Absolutely brilliant service from Conner. Helpful and knowledgeable.

Awful staff, unhelpful while patronising me. Useless as usual company. Can't wait to end my contract and switch

Katie was very helpful & friendly, got my contract sorted and my phone set up in no time for me.

Huge thanks to Omar today for sorting my mistake when activating the sun for my daughters iPad. He was friendly, knowledgable and great sense of humour. Thank you very much, great customer service

Wasn't impressed with them not much choice in handsets. Expensive tarrif

Got myself into a pickle trying to set up an eSim, ended up deactivating my sim card and was without an active number, very helpful advisor sorted out a replacement physical sim card, answered a ton of questions and would not hesitate heading back to this shop if i got into difficulty again, thanks for getting me back up and running

Called at this branch yesterday and was given first class advice and guidance. Their efforts and time spent on resolving technical problems was exceptional as well as successful. My genuine thanks to all.

Have been with EE for near enough 10 years and after my experience in the Livingston store, I’m now with o2. I was ‘assisted’ by Nads (Nadeem), he was very patronising and dismissive. I told I wanted to pay around £50 on my new contract as on my current contract I was paying £70 a month. Nads didn’t listen to anything I had to say (except what phone I wanted) and proceeded to price up on the same tariff as I was already on, I explained I wasn’t wanting to pay £70 which he advised and I was only wanting to pay around £45-£50 but he didn't give me any options it was £70 or nothing. He was very dismissive about this and when I asked to take the paper he had written on with all the details of my new plan, he was very quick to get up and explain how I could leave EE and explained how I can port my number over to o2. I felt this whole situation could of been dealt with better and more professionally. Over at o2 I was offered a better plan for a lot less money.

Not very helpful, and always say to go online to sort out any problems don't see the point of them having a shop open if they not willing to help in anyway