Bank of Scotland

I was went to change my current account monthly statement generating date. Initially, no body responded and waited me for the long time. I approached the Manager, he is really helpful, and responded well. Few of the staff are responding well, and remaining staff should learn from them about how to responding to the customer queries.

I have to thank Fiona for her understanding this afternoon. I had issues with my on line account which she took time to help and sort out payments. She will know my thanks for another issue of a personal description which arose while I was waiting, and for her patience and understanding, I am hegely in her debt. Thank you, Fiona.

To day my wife and I visited Bank of Scotland city of Perth and after having worked in the banking and financial industry for nearly 30years the knowledge and efficiently of member of staff Lauren the service we had was outstanding this young lady is a manager in the making Mr Ewen Rennie

Disappointed again with bank of scotland in perthQueuing for 5 mins to print off 3 months bank statements. Queue progressing along slowly as I reach next in line.Manager then comes along and makes me take a seat for someone to come and see to meAll the while people are being processed in the queue for the very same requests.Don't understand why they won't allow me to be dealt with at the desk. Time is precious and I've been messed around, sat down in a new queue of 12 people now in front of me and only 2 advisors working their way through the customers who are seatedTotally confusing to the end user here and they are over complicating the process of banking.This bank is now full of people walking around with tablets chatting away as opposed to meeting clients needs.Went over to complain to manager who then let's me jump the queue and deals with me straight away.Feedback given to manager but didn't seem very interested in my points.

Absolutely brilliant. Approached immediately. Comfortable seating area while you wait for the right member of staff to help deal with your enquiry. Member of staff Alison was wonderful!!

I have had so many security problems with bank of scotland and have been passed around so many times to different departments who were less than helpful. The manager Greg at this branch was passive aggressive and very rude. It has been incredibly stressful dealing with this bank and never wish to deal with them again.

Once great customer services all round.

Worst staff ever, no help to customer, only focused on trying to push-sell their irrelevant products!

I remember there bad service in 2015!

I have always found the Bank Staff very helpful and kind.