Diamonds Factory

The team in Glasgow branch Austin & Blake/Diamond Factory (Argyll Arcade)(Samantha and team) were both patient and so helpful in helping me pick a new engagement ring/wedding band. Their customer service and manner from start to finish was personalised to my needs showing great knowledge and customer care. I am delighted with my purchases and have recommended several family and friends to the Glasgow branch and I would confidently give them 10/10 for my experience

I purchased my engagement ring from here and I absolutely love it! I had a very partciular design in mind and it took me a while to find the right ring. Jacyln and her team were super helpful and patient, not stopping until they found the perfect ring for me. I can't stop smiling every time I look down at my ring and I can't wait to now purchase my wedding band to go with! Thank you Jaclyn and team!

We purchased a new wedding ring and engagement ring and I was totally blown away by the service!Suzann was fabulous, her advice and recommendation meant that I have got the PERFECT rings!They really are stunning! Will be back for an eternity ring, would not purchase from anywhere elseThank you for the amazing service!

Ordering process is quite simple, with the ability to go in store to a partner shop in your locality and have a look at samples of what to expect. All very helpful on the progress of your order and will provide regular updates, especially if your timeframe was limited like mines.Will come back again for future purchases

From start to finish this store and company were expectional , from the internet design to the in-store design, the staff were amazing , talking you through each choice and showing you every option along the way which really helped pick the perfect ring, have already recommended them to multiple friends.

Perfect service from start to finish. Samantha looked after me from picking the ring and keeping me updated with the order. I changed my mind a few days later on the shape and it wasn’t a problem for her to get that changed. I had pictures emailed over when the ring arrived. Thank you once again. 5* service

Jaclyn at the Glasgow showroom is always highly responsive to any requests and has always provided a first class online shopping experience with excellent overseas delivery performance . I have used this company for many years and have never been disappointed.

I dont have the right words to express my gratitude to Samantha and the team at Diamonds Factory, who have looked after me with care and patience as I purchased my new ring.I was not at all convinced that buying a diamond ring online was the right thing to do - it is a lot of money to spend on something you have neither seen nor touched - but Samantha guided me all the way, answering my endless emails, sending me photos and information...nothing was too much trouble and it really set me at ease.I found her to be so genuine and helpful, and she allowed me to feel secure in purchasing and paying for a ring I have never even seen! I also was working on a very tight timescale which I thought would be impossible, but somehow the ring has reached me ahead of schedule. Everyone was so accommodating and professional.The ring and diamond itself has exceeded my expectations, it is everything I ever dreamed of and more, and what makes it even more lovely is the overall experience I had purchasing it. I never felt worried or concerned, it was an easy process, and now I have the most magnificent diamond ring on my finger...honestly I have no words!Thank you SO MUCH to you Samantha for you kindness, patience, and help in getting this ring to me, and for the rest of the team who all fulfilled my dream of the perfect diamond ring. I am so happy!

This is not your usual Internet, faceless company where you worry on quality and good service.Jacyln in the Glasgow showroom was exceptional and helpful in my purchase and that alone helped me in my decision to return to buy again.My first purchase was smooth and due to an early Christmas purchase Jaclyn was able to extend the returns window so I could return the Tennis bracelet if it did not fit my wife. In addition, less than a year later the bracelet broke. I contacted Jaclyn who arranged a swift return and replacement.Cut to now, another early purchase for my wife and Jaclyn has once again out performed the service and extended the returns for me, Many Thanks.Buy with Confidence and Knowledge of a Great service X