House of Fraser

Great experience with Sonya on MAC, really made me feel comfortable as im a make up novice and gave great advise and even showed me on how to apply the make up correctly. She allowed me to try it on myself whilst talking me through. She was very patient with me throughout the whole process and gave me some great tips.She even noted down step by step for me.I left alot more confident than when I started. Shes absolutely lovely.

Didn't deserve any stars as really poor service within a week my daughter could only get a credit note or exchange!!! Even though she had been advised to buy n try n she felt awkward so bought them n tried within half n hour of purchase!!! Rude arrogant n they were 2 long so not fit for purpose of trousers that should stop at ankles!!!! 2nd time my son in law tried to get a refund yet only offered the same ....well last time I read statutory rights it stated if faulty then should give refund if requested disgusting for supposedly a reputable high street shop non of our family will be going there again n I will spread the word ...plus I will go to matalan or primark where they will gladly give refund if not right so they deserve my loyalty !!!!

I visited frasers in Wolverhampton today and had a truly excellent shopping experience. This was due to the interaction I had with Caroline (store representative within the beauty department).She was extremely friendly, personable & knowledgeable about the products within the department. She answered all my queries and was able to advise on all products in detail.My visit was unplanned & I didn’t initially have any intention of making any purchases, however, due to Caroline’s enthusiasm - I ended up spending over £100 on makeup & am extremely pleased with my purchases!I really hope management acknowledge Caroline for her excellent work as she is an asset to the store!Nav

Monica did a great job at my Origins facial today, she made me feel incredibly welcomed and was very knowledgeable about the products used. Really worthwhile experience. Thank you!!

The experience on Mac with Sonia was excellent. She’s was really helpfully and recommended beautiful colours that really suited my skin . I shall always come here and be a happy customer

House of Fraser has some special staff working for them. I would just like to share the experience I had today at the Clinique skincare counter. Which was provided to me by Romanpreet. She treated me like a queen and provided me with all the products and information I needed for my skin. House of Fraser, it is these staff that makes a woman feel good about themselves. A special thank you to Romanpreet.

Dior makeup counter staff are amazing. Kelly and Kate did an amazing job of our makeup and made us feel special!!!

Lovely atmosphere lovely food. Just the soft drinks prices too expensive. No need to raise the prices to that extent. Over £3 for a coke. Unfortunately due to that we won't be back.

I’ve had varying degrees of customer service here. The lady who runs the MAC stand wasn’t very forthcoming when I was standing waiting to be served. When she did finally acknowledge my presence. She then handed me over to her junior who was slightly more helpful. The man on the Bobby Brown stand was alot more in the know about customer service. In other departments it seems the sales staff are tad slow to approach too. I was only perusing but that isn’t the point. I am sure they (the owners) want to make sales and I wonder how they do so given the current level of customer service I’ve witnessed on the few times I’ve been in the store outside of what I’d call peak shopping times. That said, on my last visit I was helped by a lovely women who helped me pick out something from the Laura Mercier sale rack. She was delightful and kind. I explained I had a limited budget of gifted birthday money to spend and she was very helpful in helping me pick out a shade. I didn’t get her name but she was wearing a lovely hijab. And she was a great advertisement for good makeup as hers was flawless.

Bought a lovely bag and purse for my anniversary the sales lady asked the purpose of the present , I explained it was for my wife and there was a possibility I may need to either exchange or refund on the items as they where a present , I paid for the item , unfortunately my wife didn’t like my choices so I attempted to return and was told a limited time credit note was the only option I explained the conversation about the fact I might need a refund prior to purchase , all my pleading fell on deaf ears , the store manager Luke basically stated I was a liar as his till staff had been employed by the store for 10 years , he referred me to a see through very small plastic statement of the returns policy , I informed him firstly I was not facing the very small sign at point of purchase and I had specifically stated a possible need to refund and she had not pointed out any sign or issue . I will have to now as a point of principle seek to take this company to a small claims court