Renovotec Ltd (DigitalAir Wireless Networks)

[Updated after having a conversation with them]We used DigitalAir for remote infrastructure support. In my experience, customer support has been unbelievably poor.Due to the way that billing is managed, queries can take days before receiving an answer. In our case, each request had to be authorised by our billing manager, and if the allocated support time is exceeded, then even emergency requests get ignored. This sort of quota-based billing simply hasn't worked for us, and retrospective billing would have been much more suitable if it was offered.Before we changed supplier, the last support ticket I submitted never got answered because of exhausted quota. It was urgent: over 40,000 attacks were infiltrating the network from China and the far-east. I ended up intervening myself by purchasing routers and switches to operate a private network within the building (apparently against the terms of service) to be safe from the attackers.Furthermore, the customer support agents I have talked to are not experts in networking. On one occassion, a support agent was very rude after I requested the ability to access an internal machine through an external IP address. After trying to convince me not to do it, assuming I couldn't possibly have a reasonable use case, he claimed it was impossible, and suggested I do the networking myself. After saying that I would buy my own routers for that room, he said that would violate the terms of the contract and that our service would be terminated. By comparison, an IT company in another building I use were glad to assist me in this request, and I had access the next day.After a call with one of their representatives, I have been assured that they have reviewed the quality of their support to ensure my experience does not happen again. Adding a third star for reaching out to me.

Highly recommended.Before they installed their Ruckus solution I didn’t think it was possible to have seamless Wifi on our site.Digital Air is one of the few companies out there that actually deliver on their promises.

Great Team of wireless experts! Also amazing pricing on Ruckus Wireless and Ligowave and an all round great experience to deal with them. Great follow up customer service too!

Had no idea what I was doing in trying to steel internet from my office and into my home 2 miles away. Very helpful, shipped same day. Pre configured kit for amateurs like me. Highly recommended.

Have been a Digital Air customer for some years now and recently used their services to migrate to a cloud based management solution for our collection of Ruckus AP's. Excellent service from Mike in getting this ordered with all our license renewals consolidated under a single, affordable contract and from Jason in getting the migration actioned efficiently and with no service outage. Thanks guys!

We originally used DigitalAir back in 2014 when we moved into a new warehouse and they provided a robust solution. 5 years later they performed a health check after we've introduced a new racking and they're original solution still provides full coverage.

I bought a couple of Ruckus r310 AP's. The price was competative, but what really stood them apart was the after sales support. It was excellent. I run a gite business in France, small by their standards, but they gave me the after sales backup that I would expect if I was a very big customer - and I should know having worked in networking for a large american bank in a past life. Top marks. Only one small negative, thought the postage to France was a bit excessive.

Exceptional service above and beyond what I’ve received elsewhere and they beat my cheapest quote. I made a mistake with the delivery address on an urgent order and they re-routed and had it delivered in time still and I also had a major technical issue with existing kit, not even the kit I had purchased and they made it a priority to get it all working. Couldn’t recommend them enough.

I worked with DigitalAir Wireless for about 4 years, outside of them being “just a great bunch to work with” I found their expertise to be always impressive and their ability to trouble shoot to a quick resolution was certainly among the best, often going the extra mile for their customers. They are the experts in their field.

Very helpful and professional, excellent engineers and admin, my account manager Michael Fitzgerald was extremely polite, courteous and ensured we had a seamless installation from start to finish. Would recommend in a heartbeat.