St Andrews Timber & Building Supplies (West) Ltd.

Having used several builders and timber merchants, I rate this as one of the best. The customer service is exceptional. The chaps in the mill and warehouse are polite and extremely helpful as were the customer service team. I had several sheets of MDF cut into specific sizes and am very pleased with the result. I would definitely recommend to both DIY and trade.

prompt polite service - cut the plywood to size as i waited. very reasonable prices. they will get my business again. They seem to be expanding their car park

Great service. The guys helped us out with an unusual size of wood to repair an exterior garage door.Very helpful.This also gave us the opportunity to look at some of the other products they sell, like lovely oak doors.

I have been using this company for many years and have always had nothing but great service from cutting the timber to any size I need to advising me on what would be the best products for the project I am undertaking at the time.(I am not a builder, just a home day). On my latest project of building a log cabin and without the input of of the counter staff I would be lost. They also manage Tao work out the best way to get the most from the timber, this is good as this save money. After I have this done I will be getting a bother garden shed for the side of my house I have one already and the build quality is great, secure and solid.

I don't typically describe my experience at a place when reviewing but I think it's important on this occasion.I arrived at the yard and asked one of the guys where was the best place to park for picking up plywood. He told me the shop was closing for Christmas in 5mins but to try my luck inside anyway.I was told at the counter that I had just missed my chance as the cutting machine had been turned off and everybody was packed up ready to leave. But the lad still said he would go and look for off-cuts after taking a note of the sizes I needed. He returned to tell me there was nothing suitable but that the lad doing the cutting had started the machine back up for me. I couldn't thank them enough - unbeknown to them I really needed this sheet of material. I was asked to go to my car and wait. 2mins later the lad was at the back of my car waiting to help me load it in.The guys were now late on getting away for their own preparations for Christmas but they did all this for me even though I was spending less than £20.00!!Amazing service and will be my go-to timber yard when I'm building my extension in the coming year.Best Wishes for the year ahead!

Placed an order and got it on the day promised with a helpful delivery driver who was happy to help. Never had a problem with the company or the products. 5 star service.

Great service didn't have to wait long for my delivery

Terribly customer service. I recently purchased a small amount of Kilin Dried sand the service was excellent and the staff very friendly. I had the sand stored in my van for three days, when I went to apply the sand after pressure washing a customer driveway I discovered it was damp. You don't need to be a master builder to understand the importance of dry sand - hence the name Kilin Dried. I had to stop the job drive eight miles back to Paisley to request an exchange. The customer service representative wasn't helpful at all, in fact very defensive stating the sand was stored inside and couldn't possibly be damp. When I insisted on an exchange he instructed a staff member to bring the replacement sand to my vehicle. The guy reluctantly brought the remaining bags from a pallet on his fork lift truck, every bag was damp I highlighted this to him, total negative response and more or less told me to take it or leave it. I will now source my materials elsewhere.

Fantastic place always have what you are looking for . Staff so helpful and friendly