The Samaritans of Liverpool and Merseyside

What a lovely, friendly group of people. Met some fantastic volunteers here.

An amazing service staffed by good, decent people. The Samaritans is an excellent organisation.

The person I spoke to on the phone had such a calming, soft voice. I was able to relax and calm down from feeling very upset.I was able to speak about my love of writing and things that I enjoy to keep me calm without feeling like I was being judged or laughed at for the things I did.Overall, my experience is wonderful. I feel like I can sleep well and without any upset because I've spoken through my instability. Amazing people and absolutely magnificent staff.

Willing to listen to even though I cried all the way through the conversation they were still on the other end of the phoneAlso they gave me other number to help

I only want to say a big thank you!

Be very careful when using this service . A lot more people are tempted to phone especially with the COVID pandemic , a lot of us are suffering in different ways and probably finding ourselves more isolated . The Samaritans can actually make you feel worse , their phone lines have reception issues fair enough but that could be a reason for people needing to phone back , or maybe you don't hit it off with a volunteer and phone back to speak to someone else .Ultimately every time I've phoned they told me to call back anytime I feel like it and use it as many times as it is helpful , in confidence they also told me again and again they never track or trace calls .However I got a bar on my phone because due to a stressful period of life I have been using them frequently but I don't think it was excessive . I'm now told to phone caller support risk having my anonymity shattered and possibly my call details put to me like I'm on trial . The fact that their systems clocked my witheld number makes a mockery of their lie .

They have given advice and listened to me also talked to me when i need someone. Thankful to them as i only have them i can talk to. I know they are for people who need help when in crices but i need to talk and be listened to. Thay are my saviour.

Absolutely amazing service!! Spoke to John he was so lovely and really helped the situation, kindest people, keep doing what your doing! Saves lives everyday.

No point in even tryin to ring you dont even get a ring tone just a pre recored message every single time!!

Lovely people ❤️ lovely place