Airband Community Internet

We have had unstable connections and low bandwidth. The bad connections interrupted the sound and screen of our regular Zoom meetings. We reported the problem to your engineer Josh Carter. On the same day he managed to get everything up and running perfectly again and that without a visit to us. Josh deserves full marks for his prompt and persistent attention to detail.

Very happy with Airband. They are the only full fibre provider available in our area, but the ordering & installation was very straight forward and quick. Installing engineers were great - very considerate and the installation is neat. Speeds are within a few % of advertised so no issues there. Would recommend them.

So far so good. Our house was surveyed, with cables laid on a Monday and the installation completed on the Tuesday. Very quick and efficient onboarding process.There was a glitch with the connection once installed but the engineer returned almost immediately to resolve the problem. The customer service team were really helpful and kept me informed.The speeds and connection are even better than expected. It’s early days but looking good so far!

Product is excellent, however if your equipment breaks down and you quite rightly contact their customer service, be prepared for total lack of interest and action. My equipment is only 3 months old, I have now been waiting a week for it to be fixed. No one has contacted me thus far, despite several phone calls asking for updates……..

So far, dreadful. 16 emails and 14 SMS messages 'we've logged a support ticket' .. 'we are still working on your query'.... 5 weeks later and still an intermittent connection only accessible in 2 rooms! I asked for a booster. I was advised it would immediately increase my monthly bill by £5 ... so I had to agree otherwise I can only use my laptop in 2 rooms and cannot use it on the television. The 'booster' arrived yesterday in a box marked 'faulty'' and all the bar codes crossed out. So I'm being charged for a piece of faulty equipment that doesn't work, Airband appear not to work weekends (despite the 24/7 information that they are available all hours). Avoid this company like the plague. I'm going to forward my issue to the ombudsman as I'm getting nowhere with Airband directly. The installation guys were great ... if you dont' want to to able to actually use the internet! Admin appalling from day 1. Customer support .. beyond dreadful.

Installation was fine, speed is great, but disappointing that I didn’t get the Lynksys routers as advertised, but some inferior Nokia ones that don’t give me full house coverage. Have gone back to my own router.

Great service and installation. Only had it a week and has dropped out the times. Including a 3hr outage. I'm hoping it improves soon, else I'll need to change provider.

experience with Airband is.. the Engineers who come to the place of installation are Professional and have been very helpful and knowledgeable. Unfortunately we have had issues with our equipment. The help desk and whoever else has tried to fix our problem has been dismal. They know we have no WiFi but they communicate with us through emails. We have no internet connection. This has caused us to have had to wait several weeks for an Engineer visit to resolve the problem which turned out to be a software glitch which meant that we were unable to connect with the tower. The inconvenience caused has been immense. Our Working from home solely relying on them for WiFi has caused significant disruption to us. We have also not been offered any sort of rebate for our inconvenience. Apparently the software has been updated now but that doesn’t help us with what we have been through.

I ordered my new Black Friday Fast Fibre 300mbs Airband package on 21st Nov 23 and it was installed on 23rd Nov 23. Our engineer Tony was a credit to Airband. He was polite, knowledgable, and careful, and although he encountered a problem pulling the Airband fibre cable through to our property he called a colleague and together they spent 4 hours ensuring they got the job done. We now have fast full fibre broadband and an amazing Linksys App with great parental controls to control the teenager's many devices! A huge thank you to Tony and the Airband Team for a so far amazing product and amazing customer service.

Took too long to get this installed (3-4 weeks) and the process doesn’t say where you are up to. But, once the engineers arrive they are efficient, polite, clean and communicative which was excellent. We have fabulous download and upload speeds in the middle of nowhere! BT offered 11mb.The girls providing customer service are also excellent.