The Laundry Room

Due to our Bnb not having laundry machines, we've been going here to wash and dry our clothes. It's not too long of a walk from food and other shops which is nice. They have instructions provided on how to use the machines, they also have baskets so you can move your clothes comfortably. It's small and quaint, however if you choose odd hours like when they first open, it's not busy at all. There was a woman here with her child who was upset that she couldn't use a client's dryer machine, she was being extremely rude to the laundry room worker (she wanted to move the clients clothes even though it wasn't dry yet)...but that's because she came at the end of the day when everyone else also was here. You just have to better plan your day, that's what adults do.Anyways, this place has suited us well. Thanks

2 hollow fibre duvets & 2 feather pillows - dropped off for a service wash on Thursday - was informed I'd be called for a pick up today, Saturday.Had to chase at 2 pm - was told I would be available to collect - went to collect, they were not ready.Waited as they were bagged up, only to get them home to discover all but one duvet was damp and the other duvet had wet patches.I'm not sure what happened to the lady that used to work there, but the service has become sub-parr - and it's not cheap!!

One of the reasons why I love to stay in East Sheen is because of The Laundry Room.I am so blessed to have this service. The owner Sam is just brilliant. She goes above and beyond what is required of her . I am very particular about my dry cleaning and laundry services to a point that I am OCD about it and she does exactly what I ask her to do. The service is super clean. I would recommend her to all the residents.

Went into the Laundromat 2 hours before closing with my mother and a friend. 30m before the last wash was meant to happen. My deaf mother asked if the lady could take her mask down so she could lipread her, she ignored her. Then we asked if she could show us how to work the machine. She stayed where she was and didn’t move. Then she refused to give us change to use the machines. After getting cash, and loading the machines, she started raising her voice telling us to hurry up, while kindly opening the door for, and welcoming other well-to-do white customers. We had one pound left to load after this point and after spending sometime trying to find it while also being hassled by the woman, the machine renewed itself and took our previously loaded cash while asking us to pay for a new load. I told the lady and she brought out £3 when we had loaded £6 after trying to explain to her, she still refused. Telling us to be quiet and being rude to my mother, while continuously kindly welcoming in White customers and seemingly also forgetting to let them know of this apparently impending 2 hour closure. I told her to watch her tone with my mother, and she shouted at me and refused to let me leave the shop to get the more cash which I needed. Wanting to hassle and insult us more. While I left she verbally discriminated against my mother’s disability, when my mother asked her to speak into a translation app, instead insisting on rudely communicating with my friend, while ignoring my mother and othering her as a result of her disability. She then threatened to call the police and cancel our wash, presumably she would have been unwilling to refund us even though it had barely even started thanks to her incompetence.My biggest takeaway is one which is unfortunately all too common in an area like Richmond. Don’t go here unless you’re white and middle/upper class.

It has 3 small washing machines which cost £4. One of which was not working when I visited the last time.It has 2 large machines charging £6 and a super large machine costing £9.It has around 5 large dryers. The place is ok. Quite clean. It's in the process of having the front door painted. It does not sell any washing powders or detergent so don't forget to bring your own. Their is someone working there who can change money for you.

I went to clean and dry my duvet, the lady was really friendly and made me feel very welcome. Very clean launderette, she seemed to have lots of regular customers too.

What a lovely place! Helpful staff in every reasonable way, so friendly!

The Laundry Room is a hub of the community in Mortlake and sheen. They are always helpful and courteous. We have never had a problem with the dry cleaning service either. It’s quiet and peaceful. Grateful to have them.