The Gym Group London Feltham

I would like to know how to make a formal complaint about not having tissues to clean the equipment as i or we never received communication about going paperless. Customers have never been informed first of all, next is they will be charging us to drink water ? From the fountain Who is the general manager of this gym ? How do go on a decision impacting many customers like this ? If someone didn't have a towel how do I clean off the sweat ? Please explain I will call your staff to clean the sweat of each bench and equipment then you expect us to bring a spray and issue in the gym are you having a laugh?.

today I saw something that I couldn't believe. a member of the staff was following and talking very bad to a customer because he didn't put the weights back.it's strange that she pretended to be the manager, but this position is definitely not for her.

I’ve been coming to the gym for 4 years . I really enjoy it . The team are always helpful & friendly . Amr is very helpful and has helped with my training . Moris always gives me lots of training tips & advice

Basic the gym group branch. Have all the equipments needed for exercise. This branch has very good parking facility. But the door is rather clunky. Sometimes it works after scanning the barcode in app. Other time it just does not works.

It's not been long since we got out of Covid and this gym has already forgotten everything about hygiene. No sight of tissue paper or disinfectant to be seen anywhere in the gym to wipe gym equipment down with. Toilets are filthy too. Yet memberships prices are up. Sort it out guys it’s not that hard!Edit: Robust cleaning measures?! The whole complaint is about the complete opposite! The answer is having more a more regular cleaning schedule not removing tissues / cleaning stations altogether! How did you get a job as a manager when you don’t even have the most basic knowledge of running a gym?! Absolute joke. I’ll be making a formal complaint with the head office and giving them a screenshot of your boiler plate response so they realise just how incompetent you are.

Very clean gym and equipment...very well looked after.Very supportive staff....Very friendly staff.There is always someone to help and motivate you in this gym.Excellent management skills given to us all in the gym by Amr Elzahr.I feel very relaxed to train in The Gym Group Feltham.Thank you.

Great quality gym, members and staff are all great and polite. Equipment are all a good standard. The changing rooms are always clean too. I love how they have things for members to purchase like drinks and protein supplements from the vending machine as well as the yanga water. Great gym, would honestly recommend it to new members!