Best Reception

We've been using Best Reception for 5 years now and wouldn't hesitate to recommend them. They handle all the calls we can't answer (EG because our receptionist is handling other calls or tied up dealing with people face-to-face) and they provide 24/7 cover which is brilliant. If we hadn't been using them we'd have missed dozens of calls from new clients - this alone more than covers the cost of their service (because new customers typically don't call back if they don't reach you and book an appointment at the first attempt; so if you miss the call, you lose the client). It also helps us to provide a much more efficient telephone response. Highly recommended.

Very rarely I find a service that matches its name like Best Reception! These people are so professional yet friendly and helpful to everyone. I am running a busy clinic of Osteopathy, Chinese medicine and Naturopathic Medicine in central London and my patients are so happy with our new booking service. High-quality service, reasonable price and easy to set up. Recommended strongly. A+++

What a fantastic team of people. I run a small start up business and they provide an excellent service and are an integral part of my business growth and image.my client feed back has been good mainly that the ladies (receptionists) are friendly and helpful, and they had thought they were sat right in my business premises. In addition, they answered their questions with confidence and a strong understanding of my business. It is really important to me, that the 1st port of call for prospective clients is nothing short of excellent and that my existing clients are dealt with in a respectful, courteous and professional manner, which on all fronts Best Reception has excelled. I trust them implicitly with representing my business and if I could give them 10 stars I would. Keep up the good work. I can not recommend them enough

I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.

Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!

I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.

I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.

We have used Best Reception for our call handling & virtual reception service for several years now & remain delighted with the quality, value & service provided. They are reliable, flexible and most importantly, when the team handle our calls they really act as an extension to our own business - highly recommended!

I have been using Best Reception for the last 6 years. From the outset they were keen to do the best job for my Osteopathic Practice's needs and this standard was maintained at all times. They have taken on board how I like to run my Practice both on a practical level and professionally.Initially I was concerned that we would lose that caring, personal and friendly touch that I really valued but I had no need to worry. Patients often ask where the receptionist staff are! It has meant we haven't missed a call and they screen nuisance calls.Of course minor issues arise on occasion but these are always dealt with quickly and courteously. Nothing is too much trouble.Big thank you to Andy and all the team - receptionists and very efficient accounts staff.