Whittakers Schoolwear (in Association with Andrew Firth)

Placed order with this company and received items. Found some jumpers brand new at home packed in bags and wondered if they'd exchange. All I did was take them in and ask if they would exchange and the comments and remarks made were unreal, one of the staff members found it ok to say that the items would smell of my house even though they were in plastic bags, if I spoke to my customers like that I'd have noone coming back. Another one was you wouldn't do that at Dorothy perking. The question was a simple yes or no answer question. Instead they decided to prolong the situation with unneeded unprofessional remarks. Won't be going back there again even though I've shopped there since my children started school. So disappointing.

TERRIBLE SERVICE AND COMMUNICATION.Disgusting that the local schools force us to shop here!I thought it was bad when it was Andrew Firths but it’s even worse now they’ve merged with Whittakers.Ordered online-1 item from my order was FAULTY ,1 item was NOT RECEIVED. When I contacted them about this the unreceived item was actually OUT OF STOCK but they'd not bothered to state this on their website.Wasn't given any indication on when their stock would be replenished and got fed up of waiting after a few weeks.I requested a replacement for the faulty item and refund for the out of stock item and was STILL WAITING for both OVER A MONTH LATER.I got fed up of chasing them and the lack of updates so had to open a paypal claim,which Whittaker’s have now issued a refund on but in a bloody echeque instead of direct to my card how I paid so I now have to wait EVEN LONGER FOR MY MONEY BACK!

Placed an online order and within 5 minutes I received a call from Whitakers. Having just received my order, the assistant noticed that I may have ordered an incorrect colour of the school tie and they were right.Great service!!!!

Lovely old shop, it's a Keighley tradition to buy the kids uniforms from here, the staff are very helpful and friendly, it's a crying shame to see the local street drunks sat on the bench across from the shop daily, Keighley police need to start enforce of the laws and stop these people drinking and falling about I'm public, they are making it impossible for this shop and many others" to trade

Didn't have blue n white girls summer dress,

They have all uniforms for schools around Keighley. Park in nearby Morrison car parking. Decent pricing.

Very poor service. Ordered an item in the shop and was told that will definitely get a text message before item arrives. Went back 2 months and item has not arrived. Then went back and now nearly 3 months and item had arrived and no apology for delay and didn't receive no text message. I was told when item has arrived, we will make sure get a text message. The lady at the counter was rude.

Not the best experience this visit, my son was not able to try uniform on as not in stock, order took ages to come and then didn't fit, new order took 3+ weeks to come and now isolating so struggling to collect. That said the staff are friendly and due to covid, things are not easy for any business at the moment so I won't be too harsh.

Ordered a month ago before school opens and still waiting for my order, no call with a estimate or apology. I got my order more quickly last year when in lock down last year . Anytime I ring not them it’s sorry still not in stock with no update when it could arrive. Not good enough. Had enough time to iron out the crease by now.

Really great service I used the appointment booking service and it was really good helped me get everything I needed for my Sons new uniform. Only us in the shop so a really pleasant shopping experience.