Fuel Oils (Holdings) Ltd

We have regular oil deliveries at our home, this is by far the best company we've ever used. The staff were helpful and nothing was a problem. The driver was amazing. I would highly recommend using these guys. I wont be using anyone else.

My first two transactions with Chapter Oil have been perfect. The staff are quick to answer calls and efficient in processing orders. I have had the pleasure of dealing with three or four different members of their team so far, with them all having a good balance of friendliness and professionalism.I put delivery query to Michael late on a Thursday, who said that he would raise the relevant enquires and phone me back the next day; true to his word I had a positive update from him by phone the next morning, thanks! A happy customer.

Ordered when we returned from holiday on 5th Oct and was told it would be here by the end of the month. Rang them in mid-Oct to up the quantity - no change in delivery date. I asked if a 3wk+ wait was now the norm and was told no, they were just clearing a backlog as they had been so busy. I rang last week and was told they could still only say by the end of the month" due to excessive demand

They are pretty good on delivery . Good customer service . Our regular delivery driver is super cool and nice personality

I’ve been surprised by the negative reviews on here. They answer the phone on time. Customer service staff are friendly and patient and I generally feel they’ve done their best to get my delivery to me on time

Highly recommend, friendly professional sales staff and excellent delivery guys.

Emergency delivery - paid a premium - failed to deliver. Ordered on a Monday via phone, was told delivery by Tuesday or Wednesday at the latest and received email confirmation (so the order is in their system). Called Wednesday afternoon and told terribly sorry, they didn't know about delivery, truck broke down / driver ill / dog ate homework, and didn't bother to call us to warn of no-show. Told it will arrive Friday. Explained we have no heating, it's 9c inside, got small kids, I work from home. Clearly a customer's emergency isn't important to these people.(the ladies in sales were nice, but that doesn't keep my kids warm)Update July 2021 - Since writing this I've had 2 more deliveries from Fuel Oils but not emergency, just normal whenever you can" and they've been fine. Price-wise they seem competitive. Just be wary of emergency delivery. I'm upgrading my rating from 1 star to 3 stars because of this."

Very friendly and quick delivery. Really helped me out when I ran out of fuel. Very helpful and will use from now on as regular company let me down.