Reign Real Estate Limited

Renting with Reign was a great experience. Sapna and her team were very responsive and would sort out any issues (of which there were very few) very promptly and adequately. They would respond to e-mails quickly and tried to help me to find a tenant to replace me when I wanted to move out earlier than my agreed year long contract. Sapna has also been great with regards to the deposit, which is always a concern when leaving a rented property. She met me at the flat and did the online paperwork there and then to ensure that the deposit reaches me promptly, which I really appreciated. Her whole team have been wonderful and I would rent with them again if I ever needed to move back into the area.

Reign Real Estate, very professional, very responsive and excellent in listening to any issues raised and don't waste time in sorting those issues. The service they provide is of Good quality. Sapna and Dhaval are really outstanding and reliable people. I've been renting from them for 8years now and the best Agents anyone could ask for. If Anyone is looking for an Agent either looking to rent or buy a property, Reign Real Estate Limited is the Answer.

I had such a great experience with this estate agents especially Frannie who went above and beyond for myself and my partner. She was extremely knowledgeable and answered all questions and queries from us with full confidence and quick to reply to emails, texts and missed phone calls. Would definitely recommend this firm and be sure to ask for Frannie!! :)

Great estate agents so far!!We were interested in two properties, the first we liked slightly more though we later found out would not be ready in our time frame, we then applied for the other one. Sapna helped us through the process replying quickly to any questions we had. We had a viewing quickly before signing in which she went above and beyond helping us take measurements ready to move in!She was very professional throughout the process and consistently stayed in contact even when not in working hours!The property had been cleaned since the viewing on a Friday to the Wednesday we got the keys! The contracts and referencing were all sorted out in that small time period (mostly due to her working during non working hours) in which there was also a monday bank holiday!We will update this review after our tenancy ends to review the end process too!- update, we are close to ending the tenancy and had lovely remarks from Sapna during limited viewings (due to COVID) we also had an issue with our wall (where we did some damage) and this has been handled very amicably so far with Sapna being so very understanding and being happy with us fixing it before the move out date! We appreciate Reign as great support throughout the tenancy!

Dhaval has been amazing with communication and guidance on my future buisness, very helpful and straightforward but also professional. I couldn't ask for a better service. Thank you for everything the shops more than what I wanted !

Took two months rent. Said we accidentally paid into a supposed closed account" for our first payment second payment also sent. To find out that this closed account isn't closed as accepted our money. I've tried calling the office and Sapna 50 times sent lots of messages all ignored. Disgusted were now financial struggling in a birthday month of 3 members of our household. 2 weeks later NO refund. Or contact.. do NOT use this service"

Dealt with Reign in 2017-2018 as my first tenancy in the UK, leaving a comment late as I did not want anything to do with the agency for a long time. Absolutely dreadful experience, 'Sapna' was difficult to deal with and gave us an unpleasant experience. Lots of things needed changing/fixing in the flat including a broken door that was never done.We handed over our notice as soon as we can after 6 months, and the checkout was simple and Sapna was pleasant towards the end. But overall, unpleasant experience, and this was unfortunate as the flat we were renting was quite nice and could have enjoyed ourselves more with a better agency.I do not care about a reply from the agency now, this is just to guide anyone searching about the agency if they are about to deal with them.

We rented from this agency for 4 years. The application process was easy, we had everything documented. Throughout the tenancy the inpections were carried out in a friendly manner, Sapna was always very responsive to queries and had repair works sorted out in time.The checkout process was made very easy, we had the checklist emailed to us in advance, the handover was no fuss and no surprises. What made them more outstanding is the fact that even we were not tenants anymore they still helped with our questions that arised after moving out.Would definitely recommend them.

I have used Reign Commercial Ltd on 2 occasions. Both times I have found them to be professional, knowledgeable, customer focused and a pleasure to deal with. As I no longer live in Leicester the sale of both properties were from a distance, Reign overcame any problems quickly, practically and always kept me in the loop. This experience was a breath of fresh air and I must thank Mr Dhaval Poppet for all his help in these transactions. I would not hesitate to use them again or recommend them to friends and family.

I have dealt with a lady called Sapna in Reign in the capacity of a Landlord. I will not recommend anyone using her services. She is rude, irresponsible and will not take any sincere accountability for her work. I had asked her to rent out the flat for me as I do not live in Leicester city, so she took full advantage of the situation by first taking ages to get a tenant. She would never reply on time and will never take your calls should you have any questions as customers until you can pay her all the money you have in your savings account.This company is Rude, irresponsible and has a Very very poor customer service. If you want a long term peace as a tenant or a landlord. DO NOT USE REIGN Company's SERVICES and in particular the lady called SAPNA.