Edwards

I recently had dealings with this estate agent whilst exploring renting options for family. I was also considering purchasing a property. Unfortunately my experience was so negative I quickly changed my mind. One member of staff I dealt exclusively with, Jodie, was without doubt the rudest, most unhelpful officious individual, I have ever encountered. Devoid of any warmth or charm, I found her aggressive, confrontational and from a business perspective, a total liability. I cannot imagine how appalling the service might be if, as a tenant/ purchaser you ever had a problem. In almost 15 years experience as both a private landlord and home owner this person exemplified the very worst aspects of the industry.

I didn't even get the chance to rent a property with Edwards but that's clearly a blessing in disguise. To just view two properties was an absolute chaotic nightmare, 6 appointments to view rescheduled at the very last minute and was told via email. I'm glad I check my emails regularly because I would've shown up to the property. It was to the point where I started to think the company was fake. Managed to get a viewing on the 6th chance, however I was shown around with another possible tenant. On the advert they had said a parking space was included. Then later retracted this, also failed to say in the advert that it was a 12 month contract!!During the tour, the staff member made zero efforts to engage or give decent customer service. When the other tenant had questions and wanted to thoroughly look at the property before signing a 12 month contract (which they failed to mention), she kept looking at her watch and rolling her eyes.Will be avoiding this company in the future.

One star is far too generous. If this review can turn at least one renter away from Edwards, I'll be able to sleep happy tonight.Edwards represent everything wrong with the rental market - expect to endure painfully inhuman communication, a total disregard for your basic necessities, and for every penny to be sucked dry. You will be preyed on, purposefully mislead, and robbed of your deposit.Having moved into a filthy house, with bin bags and litter scattered over the garden, a dirty old thong stuffed behind a radiator, and bashed up old white goods (that Edwards claim were brand new), we made Jodie aware that the inventory we were provided with was wrong and our house was a state. Cut to one year later, we leave the house spotless and are subsequently charged around £300 for cleaning services despite us upholding our tenancy agreement. Words cannot describe how disappointed myself and the other tenants are with our experience.Frankly, I have no clue how anyone at Edwards still has a job nor how the Estate Agent is still able to run. The whole operation feels like a scam. Run for the hills, renters. Do not be tempted or pressured into panic-renting from Edwards. No house or flat is worth dealing with all this.What a sad little life, Jodie.

After renting with Edward’s for 18 months my advice would be to stay well away (we would have left a lot sooner but because of the pandemic, sadly we weren’t able to). Even if you really like the property, do not be tempted. Every interaction, no matter how small, is made incredibly difficult and unpleasant by Jodie. She is unprofessional, rude and incompetent.Jodie hides behind emails, often copying and pasting responses so it feels like you’re dealing with a robot devoid of any humility. She seems unable to have a face to face or phone conversation. After speaking with contractors who work with her and other Edward’s tenants, I understand this is just how she treats people.Edward’s will make you feel like you have no rights and that they’re able to dictate to you when they’re coming round to carry out inspections or to do maintenance, even if it’s inconvenient to you or at short notice.After living in the flat for six months the rent went up by 10%. We questioned why this was as the tenants who lived above us with the same landlord hadn’t had their rent increased in four years. One month after we had to agree to the rent increase (as we had no choice but to stay as we were waiting to complete on a house) we were told the landlord wanted possession of the property. After speaking to the tenants above we understood that they weren’t taking possession of their property - just ours. I was pregnant at the time, which Jodie knew, and I can’t help but feel discriminated against and as though they wanted us to leave so they could get other tenants in. We never missed a rent payment and looked after the property.Jodie will also make getting your deposit back a horrendous experience too. One star is too generous.

Giving this company 1 star is extremely generous. Never have I dealt with such dismissive, cold and selfish people. EVER!My housemates and I were all working, respectful individuals. Rent was always paid on time and we looked after the property. When an issue arose, we contacted the agency straight away only to be left with long delays and no resolutions. Resulting in us as a household to deal with the issues but ofcourse this was the wrong way.After renting with this agency for 10 months, safe to say I am glad to be out of there!Dealing in particular with Jodie was very difficult. I am not one to name and shame but she never filled me with confidence when I came to her with an issue. She even refused to speak to me at one point. I paid for maintenance repairs out of my own pocket for a property I don't even own and waited weeks to be reimbursed.I hate to submit a negative review, but I strongly felt this was necessary to warn others not use this agency to save your energy and sanity.

If I could leave 0 stars, I would! Dealing with Jodie was a nightmare. Her communication would completely break down when faced with the slightest inconvenience to her which led to our emails being ignored for up to 3 weeks on a number of occasions.When it came to getting our deposit back we found our attempts to contact ignored for nearly a month. (attached are photos of just two of the things we were accused of leaving dirty-luckily we had photos to prove otherwise!). It became apparent as we worked through our dispute that the check out letter was deliberately misleading to put them in a better bargaining position. If you do rent with Edwards, make sure you know your rights as a tenant because they backed down when we said we were willing to use the dispute service- clearly knew they were trying to get more from us than what would be considered acceptable.Our flat was dirty when we moved in and we were told that when a tenant moves out of a property they only clean the parts of the flat that they can charge the previous tenant for leaving dirty, the rest remains uncleaned!If you find you have to use Edwards photograph everything extensively when you move in and out to avoid being caught out. But if I had the choice, I would steer clear completely.

Edwards have supported me with a rental property on Bath Road for over 10 years. The property has always been let and any minor hassles have always been handled by Edwards. A great service, would 100% recommend.

I have lived in two properties rented through Edwards. On both occasions I found Mathew and Jodie to be helpful, professional and friendly. Both properties were well presented and clean. Maintenance issues were always handled in a timely manner to an acceptable standard. The check out process was efficient and my deposit was returned shortly after I had moved out. Thank you.

Failed to pass on my concerns about damp to the landlord for 4 years (they only finally acted once I asked the washing machine engineer to report it), now there are significant structural problems to the property which were confirmed by a structural engineer. The handyman informed them they would need a full kitchen refit after the damp-proofing.Didn't hear from them for months after that so contacted them to ask when the work was getting done so I could book a holiday for the same time to be out of the way when the kitchen was out of action. I was told the owner was waiting on quotes for the work and they'd let me know.I received an eviction notice 2 weeks later.I was told the owner was moving back to Bristol and would be moving back into the property. However, the property was relisted for rental (with a new kitchen) just a couple of months after we moved out. We received threats and abusive emails while we were trying to find a new home for our family and had to get support from BCC and Shelter.They made entirely false claims about the state of the property even falsifying a date on photographs to try to claim the deposit. When I disputed this and referred to mediation they backed down and I received the full deposit.Had I not been utterly exhausted by the whole ordeal I would have filed a harassment claim against them. Terrible agents, utter fraudsters; they don't care for Landlords or Tenants. I wouldn't trust these agents as far as I can throw a house.

Living in an Edwards property has been a huge strain on my wellbeing. Jodie's tone, accusations and disrespect have put us in a frequent state of fear for losing our home, even during a pandemic. We've reported maintenance needs as we were asked to do but I believe they were used to people keeping quiet about poor living conditions. The worst happened under the lockdown when they raised our rent by 10% , refused to negotiate then sent us an eviction notice once we had reluctantly agreed to the new contract. No stars at all.