Vodafone

Well what can I say, I didn't think customer service could fall to such depths.I met a very rude guy when I went to inquire about a contract.He said and I quote this doesn't work the way you think"

Staff don't know customer serviceI feel really bad after my visit in Vodafone, 45 fishergate PR1 8BH.I feel the staff ( specially Mr. Rayan ) is not trained properly. Even he don't have a good attitude or basic knowledge.I came there for upgrading my phone which I was ordered one day before, but Ryan was very arrogant and don't have enough patients to listen and with his rude attitude he tried to do it but his limited knowledge leads to block my contract for 3 or 4 months. I didn't loose anything Vodafone lost one customer because of this kind of staff. Infront of me one another customer also experienced his impatience and arrogant nature, at that time one experienced staff ( maybe manager) was also there, my bad luck, he was busy with another customer but anyway he is witnessed both this incident.This is happened on 12-11-23 Sunday between 4 pm and 5pm

Very arrogant and rude behaviour. The staff is unprofessional who disrespect the customer.

Very professional and helpful staff and service. We were served by Jaabir and Ryan who really went out of their way to help us.

Very rude and pathetic customer service.One of your staff at Preston store thinks he is giving the phone at free of cost ,he is not ready to share any informations regarding the phone and also he is insulting the customer. Please give a proper training for your staff . I had deal with many other network providers like ‘three’ their staffs are very good at dealing with the customer’s and I didn’t expect this from Vodafone.

Fantastic customer service..a special mention for Joe who couldn't have been anymore helpful.

Very patient and helpful assistance from Ryan in store today which made up for previous very confusing advice on-line from Vodafone. Was v interesting to see how well his colleagues dealt with other customers too, again very patient. Top marks!

Couple of weeks ago went in , needed help with upgrade, the staff member was very helpful and offered me a really good deal but due to some technical issue asked me to go back again and then we can upgrade into that deal. Today i went in- different staff member-apparently manager- customer service skill questionnable,offered me a much worse deal, no eye contact, like not even wanted to help me really ....couple of hours later rang customer service that im leaving-again they offered me much better deals but i said no thank you. Bye Vodafone(ps.train your staff to treat everyone equally)

The guy was very helpful and pointed us in the direction of Samsung for a phone repair