Gould Barbers

I’ll never go to a Gould Barbers as I’ll always go to Gentry Mens Hair Salon in Kenilworth for my haircut. Every time I walk past the Gould Barbers Coventry when I’m in the Tesco there’s never anyone having a haircut. A word of advice. You go to Tesco to do your shopping not for a haircut so tell Lewis Criddle he’s made a bad mistake by leaving Gentry in Kenilworth. He used to do my hair there.

Went to the Walsall branch after receiving a text from an employee at Gould saying he couldn’t do my hair that day of my appointment as his daughter was unwell. I appreciated the text cancelling and even text back without thinking saying I hope she is okay. Afterwards I wondered how he appeared to have used his own mobile to text me. When I turned up after travelling 7 miles and rebooking (why I had to rebook I don’t know as there was a guy just sitting there playing with his phone ! I found out only after asking that the Tesco club card machine wasn’t working. So had I not have asked I would have had to have paid full price. It was empty which didn’t inspire me. Working in an FCA regulated industry I am wondering if there has been a GDPR breach here and if they should be advising people that the clubcard codes are not working before they cut your hair. I left and realise I’ve wasted £15 worth of club card vouchers

Always polite, I've had 4 different barbers here, each as skilled as the last

Waited 45 mins only to find someone else who just walked in had an appointment. No mention of this and total waste of my time. On arrival tell customers if you have bookings that aren't in the saloon, or give estimated wait time. Complete waste of time and won't be back.

I believe the barber Alan is very professional in his work and every time I visit his chair I always leave satisfied with his skills in cutting my hair

I Booked an appointment at Coventry Tesco’s and I usually do a little food shop at the store first, ( I arrived 25 mins early )However today Tesco’s decided to do a fire drill which meant everyone leaving returning 10mins before my appointment so I finished the shop at bang on my appointment time so I asked my barber do I have time to pay before and he said yes as he was still cutting the appointment before me.On returning from he till I then waited another 20 mins before he was ready.In that time another barber stated cleaned his station and took an appointment arrive 15 after me,Then another barber walked from the back and tookAnother appointment of someone who had an appoint 25 mins after mine. ( he could of do d my hair in that time ).Over all I was sitting down and having my hair cut for 1hr when it should of been a 20min cut madnessNo serviceNo managementHowever the cut was good.Just wasted my time

Brilliant little hairdressers for my child. My son doesn't cope very well with loud noises and the feel of clippers on his head, but the lady that cut his hair was absolutely fantastic with him, was super quick and efficient. It's the first haircut my son has actually sat still for without becoming upset! She talked to him like a little person, rather than just to the parent, made jokes with him and really put him at ease. He even got a lolly and one for my daughter who wasn't even there for a cut. Highly recommend!

We had our son's first haircut at Gould and were extremely pleased with the service, so we decided to go back. Unfortunately, due to the little being poorly we had to cancel an appointment and rebook, which unfortunately we had rearrange again. We appreciate that this impacts the worker. When we went for our appointment the employer, Nizzam was rightly upset that he had lost a customer because we had cancelled about 15mins before the appointment the day before. If he had moaned at us in a calm manner, we wouldn't have minded however, he started shouting in the shop. We explained that whilst we fully understand that the cancellations and rearrange appointment would have impacted him, and we apologise and we have never done that before, on this occasion it was out of our control with a 15month old due to some personal circumstances. None of this was taken into consideration and we were just shouted at in the shop. You have options on your website to rearrange or cancel and we used those options on this occasion. Maybe Gould need to look at changing those options so customer can't cancel or rearrange. It's the attitude that was unacceptable. What Nizzam was teying to communicate could have been done in a more calm manner considering we had a little toddler with us. Then we were threatened that ' I will just get head office to block you'. Whilst our first experience was good, the aggressive showdown on the shopfloor infront of all the customers was unacceptable.

This isn't at all how I remember, staff used to be a lot more professional. Barber was too aggressive with the clippers and I now have scratches on my forehead and ear. He also dropped a comb and picked up and used straight away again without disinfecting; I call that poor hygiene standard and will not be visiting again.