Carpet Barn and the Bed Store

Russell at The Carpet Barn and Bed Store was fantastic! He pulled out all the stops to help source my exact requirement of a King size ottoman bed with mattress - not too hard, not too soft - with next day delivery, for an unexpected guest arriving. He made numerous phone calls to secure the individual items and made special arrangements to have it delivered at a time when I finished work, keeping me informed by phone of the timings. In store they had a set of lovely soft pillows and a mattress protector, so I didn’t have to go tearing around elsewhere. The next afternoon, the friendly delivery team set up the new bed in the upstairs bedroom, took away all the rubbish and the old divan and mattress. Perfect! I would highly recommend buying from this store in the future, they were absolutely brilliant! Thankyou!!!

Absolutely brilliant. Every member of staff has gone above and beyond to help us find and fit the perfect carpets for our home. They measured up for us in a couple of days, gave their expertise in choosing the right carpets for different parts of our home, and found the perfect slot for the carpets to be fitted. Everyone has been friendly, and professional. The only place I will ever come for carpets again.

Don't let this business level your flooring if you have issues afterwards they will tell you they are not building or flooring contractors (there words). There complaint process has taken over two months with many broken promises regarding appointments and communication. Great product, poor business selling it, do yourself a favour and don't be pulled into the deals" great if you don't have any problems very bad if you have issues after the purchase.As per there response

Great variety to choose from, great advice from the staff who helped us chose the perfect carpet for our hall, stairs and landing. Russell accommodated us by doing the measurements and estimate the same day. James, the carpet fitter arrived and did an amazing job, even improving the layout into the kitchen doorway. Very happy we went into the store as the service and communication throughout the sale and fitting mean we are very satisfied! Thanks very much!!

I have been delighted with the service I have recieved from buying to delivery, the carpet fitting by Sam was fantastic, the delivery of my bed, headboard and mattress was also 1st class, I cannot recommend this company enough.Good old fashion customer service, Thankyou and very reasonably price.

Called into the Christchurch store today and Russell couldn’t have been more helpful, no hard sell, just great advice. We bought exactly what we needed, great value for money and Russell even organised very last minute delivery for us which helped us out no end, would highly recommend, thanks so much for all of your help

Really great service from experienced and extremely helpful staff. Absolutely no sales pressure, just very helpful and knowledgeable advice to ensure you get exactly what you're looking for. The staff in the relatively new Barrack Road, Christchurch store could not be better.

Have just had my static caravan fitted out with carpet. The two fitters who turned up were brilliant, we were unable to remove all furniture but they worked around this moving sofa and beds before making a superb job of the fitting. Would have given 5* but there was a mix up with appointment times. However would recommend if you are looking for new carpets

My partner Casey has just purchased two mattresses from Russel, we are over the moon with the service and the price he has given us. He was efficient and knew everything there is to know about his trade. Thankyou again!