Halfords Autocentre Acocks Green

Extremely Disappointing ServiceI recently took my car to Halfords Autocentre in Acocks Green for what was supposed to be a routine service. Unfortunately, my experience has been nothing short of a nightmare, and I feel compelled to share it with others.On Monday, October 30th, I dropped off my car at 8:30 am for a routine service. My car was in perfect condition, and I was simply trying to be a responsible owner. I left my keys with the manager and headed home, expecting a smooth service.However, at around 11:30 am, I received a call from someone at the garage, stating that they couldn't perform a full service because my car was unsafe" to work on. I was baffled

I got my cars MOT done at Halfords, and I must say that my experience was truly outstanding. I want to give a special shoutout to the Kay, who goes the extra mile for his customers .The team were very helpful during my visit. They were really professional, and courteous.I highly recommend Halfords Acocks Green, for their outstanding service.Their professionalism, knowledge, and willingness to assist make them true assets to the company. I will undoubtedly return to Halfords for all my future MOTs.

I booked my car for a tyre change online the day before, online it said to arrive at 9am the next day, when arrived the store Manager (Kay) said the tyre would need to be delivered from another centre/depot, which can take a few hours. It did not say online that the tyre is not in stock at this branch, so arrived and had to wait until 12pm for the tyre to be delivered & fitted. The store manager (Kay) was excellent and dealt with the query well, which was out of his control. But the online booking system needs to clearly state the time allocated is for DROP OFF only, not the time its booked in for the work. The halfords autocentre's in general are massively under staffed, so the mechanics can only do so much work in a day, but online bookings can still be booked in regardless, so there's a good chance your car may not get fixed the same day, so I'd recommend phoning them first before booking online. Kay and the team work tirelessly to keep everyone happy, so don't blame them, but due to the lack of staff in the industry the service provided will be impacted for the forseeable.

Turned up today at 8.50 for my MOT (20 mins late for appointment) which is entirely my fault. Was told they wouldnt do it. I was advised that maybe another customer MAY cancel so I decided to leave my car there all day on the hope. When I left there were no other customers or vehicles and the staff were hanging around waiting, I did think you could just get on with it. Got a phone call in the afternoon saying they hadnt managed to do it so to collect my car. In the morning and in the afternoon I was repeatedly offered a date later than my MOT expiry which he didnt seem to grasp was no good. I turned up at 4.15 (45 mins before closing) to find the place all locked up, no customers and the staff hanging around chatting. Again it made me think you could of just done it now in the last hour. I understand that I was late but I witnessed them twice with gaps in their schedule where they were doing nothing. The first gap I created yes but I didnt cause the lack of activity at the end of the day. I guess most people would take advantage of this as they did. If it was a private garage Im sure it would have been done even with a bit of grumbling but this was always going to happen with paid employees who have no interest in customer satisfaction as long as they have an easy day. Im now booked in elsewhere where I wont be late and give them the excuse not to do it.

Meant to have a health check on the car Tuesday just gone attended centre only to be told they had 1 technician so it had to be cancelled, found him slightly rude but I was polite but when I got home just thought I booked it, could of had the decency to ring and advise ,, this Halfords gone down the drain will never use them again will find another garage preferred the other guy who was on the main desk he was so polite and other staff, found the service poor with customer care is so poor

Had a failed battery and Halfords were prompt in assisting to check and replace the battery at very short notice. Thanks to Ahmed and his technician for sorting this out.

Terrible experience, failed my MOT and wrongly advised that I could still drive the car. Still not arranged MOT re-test and I have ended up going elsewhere. Also listed advisories for works that did not require repair on, other garage advised that the works they listed for repair looked brand new after checking. Definitely malpractice going on at this place!

I booked my car in for MOT and the autocentre was very efficient on what needs to be fixed. Kay was able to book me in for a brake change within a few days after and they were very excellent on always contacting me about updates.Thank you so much to Kay for helping me out with the last minute tyres change too, within my booking.Really appreciate for helping me out with my problems. Will always recommend this auto centre for its services.