Flights & Packages

I wish I had read the reviews of this company before I purchased a holiday from them. DO NOT USE THIS COMPANY! AVOID AVOID AVOID! Absolutely 0 customer care. Took money and didn't bother to inform us of changes made to flights and transfers etc. We had to cover new flights at our own expense because they changed the times. They will ignore you once they have your money. Absolute scam.

Avoid at all costs,they never answer emails or phone calls,account manager Steven ireland is a disgrace to his profession,totally ignores you for weeks on end on reason I got money back was because Norwegian cruise was involved, I was going to say I dont know how the man can sleep at nights but a rel man wouldnt treat other people the way he does he is the lowest of the low,,a rat

absolutely awful will not return calls nor take any notice of emails sent AVOID AT ALL COSTS !!

Terrible customer service. They put us in a hotel that was like the house of horrors.Supposedly 3 star. I wouldn’t give it 1 star.Plus extremely rude staff.Don’t use this company.

I have been trying to claim a refund from this company for months, the agent I have been dealing with does not reply to my emails, I have been lied to on many occasions, the only way to communicate is with live chat & have it subscribed to email as evidence although they still don’t respond to any evidence you give. The customer service is appalling, I have asked for the contact no of a manager on many occasions & these requests have fallen on deaf ears too. I want my money back!!!

I would have scored a zero if possible!!Extremely poor experience with Flights & Packages.Over 120 days since I should have travelled and still not received a refund, or even communication from them. Still owed more than £4000They do not respond to calls or e mails and they are totally unprofessional.I had not wanted to put pressure on them at this difficult time, as I wanted as many companies to survive this pandemic as possible. But, this company does not deserve to keep trading.My advice would be DO NOT USE THIS COMPANY

Please please avoid this company. They suffer with poor customer service. Non responsive to emails. You can't get through to the person dealing with your booking and Refund claim.We paid in July 2019 a deposit. The balance paid December 2019. Alas due to COVID19 the holiday was cancelled in March 2020.At first no feed back from them. Then told refunds would be given. Then told to wait another 4 weeks. The deadline was 31st July 2020. We are owed £3000.As a previous reviewer said we wanted to give them time and showed a lot of patience. But this company needs to get their act together. People have Bill's to pay, mortgages to pay etc etc. At my wits end. AVOID AVOID

It’s 3 guys winging it in a tiny office, zero customer care, aftercare . Not capable of dealing with even minor problems.

Do not use this Company in my experience they are only interested in taking you money after which they avoid taking calls answering emails.My cruise holiday was cancelled and despite several phone calls no one admitted it!They try to dodge responsibility at every turn.They are not members of ABTA- no surprise-so you have to resort to legal action.Avoid Avoid Avoid!