Barnet Copthall Leisure Centre

I only attended for one swimming session which cost £7.80. Compare to other leisure centres it is the most expensive one. My experience overall was good. Clean facilities, everything was straight forward .

The gym is small, and lacking weights on their equipment, it's a good gym don't get me wrong but with their increased prices it's just a rip off, on top of increasing their prices they now also charge for parking which is ridiculous. I did not know this and got fined £120. به careful when canceling the membership they will charge you for the next month too, because you need to give a ridiculous 20 day notice.They love to just take money from you. There are better leisure centre's and gyms.

Not ideal if you want to swim whenever you want. The swimming pool is divided by sessions. When it is convenient for the staff there, they will use the session limit to ask everyone out. When you booked a session that collided with swimming lessons that take the whole pool, you are also not allowed to swim until they are finished.A normal pool will just use maximum capacity as a limit for customers coming in. A normal pool will allocate some lanes for lessons, some lanes for everyone. A normal pool will not divide by session and use it as a policy to impose arbitrary rule that customers have no way of knowing until arriving.

Beware of Parking Penalties and Unhelpful staff.I am extremely disappointed with the service provided by the leisure center despite paying a hefty £54 monthly membership fee. My recent experience has been marred by the issuance of parking penalty charges for each visit to the facility, which I believe is an illegal practice. Furthermore, the lady at the reception desk responded to my concerns in a rude and unhelpful manner, claiming she was unable to assist me.First and foremost, it is unacceptable that as a paying member, I am being penalized with parking charges every time I use the leisure center's facilities. This seems like an unjust way to treat loyal customers and does not align with the terms of my membership. I expect fair and transparent policies that prioritize customer satisfaction and convenience.Equally disheartening was the unhelpful attitude displayed by the receptionist when I approached her to address the issue. Her response was not only dismissive but also delivered in a rude manner, leaving me feeling unheard and frustrated. As a member, I believe it is essential to be met with professionalism and respect, regardless of the circumstances.I urge the management of the leisure center to rectify these issues promptly. Firstly, parking penalties should not be imposed on members who are paying a considerable monthly fee. It is unfair and gives the impression that the center is more concerned with revenue generation than member satisfaction.Secondly, the reception staff should undergo additional training on customer service and conflict resolution. It is essential for them to handle customer concerns with empathy, understanding, and a willingness to find solutions. No member should be made to feel powerless or unheard when seeking assistance.I hope this review serves as a wake-up call to the leisure center management. As a paying member, I expect fair treatment, transparent policies, and respectful customer service. I sincerely hope that appropriate action is taken to rectify these issues promptly and improve the overall experience for all members.

This is a newly refurbished, very well ventilated gym. Perfect for swimmers, professional staff, very clean and good price. Please do remember to register your cars for parking though! Otherwise you’ll get a ticket

It's the best sports centre around here with all the facilities I need. There's a gym, swimming pools, and rooms for activities like yoga, etc. Also there are rooms for classes, large and small.The cafe is good, but really expensive and they have a captive audience of customers once you're there. As a food buff, I'll be honest and say that since the cafe changed hands recently I've not tried anything from there due to the prices being too high. If their prices were about 30% lower I might consider staying for a bite to eat and a drink.I've been coming to Barnet Copthall for over 40 years, since I was a young child, and it's changed completely since it was redesigned and became part of Better. It is a much better place than the previous gym.

On the day I registered myself and joined this gym, I was told that motorcycle parking is free, but you need to register to be able to park your car. I registered my car as instructed, but today I was told I need to register both my motorcycle and car, and you can only have one vehicle per user. I understand this, but when I asked about whether there had been a change of rules l discovered that motorcycles always had to be registered, and the information I received on my first day was incorrect. This has led me to believe that regular gym users are being misled by receptionists, and that the people working the reception desk should be more aware of the gym rules and policies.

Great experience. I attended the Swim for Women here. The facilities are clean and tidy. Not too busy when I visited either. £1 is returnable for the lockers. Plenty of parking in a nice, open area. The staff were lovely but I'd advise for them to be a little more organised as I ended up waiting in a queue at reception just to sign in for my session when this could've been avoided. I'd also advise for the facility to employ a female lifeguard for the women's only session as having a male lifeguard defeats the purpose of the privacy of the women's only swim. I'm yet to try something from the cute, little cafe they have inside but overall, it was a good experience.

I’ve joined the Leisure Centre recently after looking for so long for a place to have my workout and my swimming . It is very convenient for me as a student ( quality for money ) .The place is always clean and welcoming.Bare In mind that is a charitable association and that at times they might need more support in achieving outstanding service .The gym area is so well equipped and always enough space for work outs .Swimming pool clean at all times (big plus ) …crowded at times cause of the kids training.But overall I absolutely love the place .I would highly suggest for the place to have a steam and sauna space in the jest future .It would mean a lot to the community !

I knew the old Copthall which was old and pretty awful but still provided important sport facilities. The new complex is fantastic. As a nice person I met the the centre said It is like a country club in the countryside". Surrounded by greenery