AC Aquatics

UPDATE - 16.02.2020sorry for such a delay in updating, please see photos of our amazing tank full of native fish consisting of 3 Rudd, 1 roach, 1 silver bream, 1 glass carp, 2 crucian carp, unfortunately we don't think glass carp is long for the tank due to his size!Updated to five stars, thank you thank you thank you!Amy & Paul------------------------------------------------------------------Our 450ltr tank burst in July, we were able to save our fish by a pond mould we had in the garden and we set it up in the lounge!! after a desperate hunt for a replacement tank we decided on a custom made aquarium, we phoned a few but AC aquatics were the most helpful and told us the turn around would be 4-5weeks. great! we placed the order on the 1st of Augustthat date past and we were told that the owner was on holiday for 2 weeks, week 9, he finally returned our emails, calls and asked what finish we wanted, this wouldn't have been a huge problem but we were getting pretty frustrated at this point1st November, after 3 long months it arrived and is simply stunning (hence the 3 stars) however, the hood was broken in transit and was reported straight away with pictures. like most delivery companies the company were desperate to get going so we couldn't check the package before signing for it (signed unchecked)AC replied on the 6th November saying they were going to see when they could get another sheet in to replace it, no word since then.Please, please, please, if you read these reviews, get in touch with Paul Tyler so we can find a resolution and change the review to 5 stars!

I ordered a bespoke 2000x710x610 tank from at the end of February. It took around 15weeks to be delivered (which suited me fine). Arrived on a Saturday morning and took 4 of us to get into place. Left it a week and half to fill. Really happy with the quality and would use again in the future.

I contacted AC Aquatics to get a custom tank made to specific measurements, as I wanted to put my gerbils in it with the wire topper they already had. Initially, the service I received was very encouraging, however once I made payment for the tank in full, everything went quiet on their end. I would send chase emails for an update on the progress of my tank and would be ignored or get a response that there is a 10 week lead time! Which is crazy for just a standard, braceless tank and eventually I received the tank 7 weeks after putting my order it and everything looked great when it was delivered. However, I then discovered that the tank had one side taller than all the rest and the measurements were 3mm out which then made the whole prospect of getting a custom tank made redundant, as the topper wouldn’t fit so then I had to make adjustments myself which cost me more time and money.I contacted AC Aquatics’s and advised them of the circumstances and then I had the response that all tanks have a “ +/- 2mm” and they wouldn’t even give me the £65 delivery charge back. As why would I order a custom tank if the measurements don’t matter and they aren’t going to be exact? Could have got a cheap second hand fish tank off FB Marketplace and saved myself a lot of time and money.Very disappointing with the service I’ve received and shall not being using AC Aquatics’s services again.

EDIT - Struggling to load pics here. Further examples can be found on the UK Reefers face book page, you cannot miss the post, it's the one with hundreds of comments.Having waited months for AC Aquatics to manufacture and dispatch my aquarium I can only say that I have been left truly gutted by the tank that has finally arrived.Whilst this is by no means a big, nor expensive build, it was in fact my dream reef tank and something I had been planning for some time.It is hard to believe a company that boasts on their website of having extremely competent staff each qualified in their own areas" and "a combined experience of over 30 years" can actually produce an item of such poor quality.Unfortunately

Update #2: I have now received my full refund. It took a while but we got there. I’m glad that our business is concluded and I’m sure the feeling is mutual. I’m dropping the case with Citizens Advice, I hope it never has to go this far again.UPDATE: DON’T TRUST THE GOOD REVIEWS.AC Aquatics is now saying I can have my refund *if* I delete this review or give them a good review. This is no longer about bad customer service, this is an unethical and shady way to run a business. I have opened a case with Citizens Advice and will be pursuing legal action from here on out.Original review: This is the worst company I have ever dealt with. I placed an order with them over a year ago. I started asking for a refund six months ago. I tried to work through it with them amicably, but they started gaslighting me. Then I told them I’d have to seek intermediary action and they accused me of being abusive and threatening, and stopped responding to my calls and emails. I still have not received my refund. Do not, under any circumstances, give these incompetent cowboys your money. You will never get it back.

Do not order from this company. We ordered a tank last year and still no tank. They never said there was be such a delay and they never emailed any sort of an update, just fobbed me off another month every time I emailed them. Giving me multiple different dates for delivery yet still no tank. So with a 5 month wait and still no tank I’ve asked for a refund which they have refused. I phoned them today and they just put the phone down on me. Then they wonder why I’m getting irate! Disgraceful service and I haven’t even received a product!

Thank you to AC Aquatics. Excellent product and made exactly to my own requirements to match in with current furniture which had been made by another manufacturer. Delivered and set up for me. I had previously visited the factory and it's a great set up. Highly recommended if you are after a new tank.

We ordered a 5ft x 2ft x 2ft Aquarium from AC Aquatics in September, which arrived in December (a bit longer than the original time frame promised but with Covid and them having supply chain issues They're Forgiven) That said we are pleased to say the aquarium is Fantastic, Very well made, and looks absolutely great, we opted for opti white glass (so much clearer) and the metal frame which was so easy to level the tank up in our old uneven floor, It dwarfs our TV and since being set up, has more views that the TV ever had,(and don't need a license) ... now that our fish have been moved from their old tank they are enjoying the extra space and are growing quickly. the sump is a perfect size for the tank and I have about 30kg of media in plus sponges UV Filters etc and the water is crystal clear and the water parameter's have never been better. If you're considering buying from AC Aquatics don't hesitate, they make quality Aquariums cabinets and hoods, and IMHO Excellent value for money. We will be using them again, although will probably get them to do a onsite build next time, as the 5ft tank took four of us to get into position,and I plan on a even Bigger tank next, (would like a 10ft long x 3ft deep x 2ft tall next, with 2 sumps either end.) Thank You AC Aquatics and especially Caroline.

When I decided to do a major upgrade on my tank I shopped around did my research and came across these guys and to be as honest as I can be I couldn't of found a better fit. Ordering was simple and Caroline in Sales was amazing all the way through the process from day 1, after just over 8 weeks my new monster tank arrived and I can't believe how happy I am, the size of this thing and the quality of build is perfect, the glass sliding top fits like a glove, seals are tight and all is going great, I didn't order a unit or lid but if the tank is anything to go by you can't go wrong with great company, great quality, great value, great service, I will be ordering again in a few months for an other monster for turtles, this is how happy I am

Tank took a while to get built and delivered but that is due to the global pandemic and lead times i was aware of any way. Only reason i have done 4 stars rather than 5 is i had a little issues with not all plumbing being in the kit i had paid for . Then i managed to mess the plumbing up i made cut i shouldnt have made (not ac aquatics fault) . Other than the one or two issues all is fine . Tank is decent quality.