Goldsmiths

I don't usually review online, but I was made to feel so unwelcome I've been moved to give Goldsmiths Colchester one star. In the jewellery business surely customer service should be a given when you are selling luxury items.

I brought my wedding ring from this store and after 18 months from our wedding day I dropped the ring (from waist height) When I picked it up, a diamond and a piece of the white gold band had snapped Off completely! I took it to the store for a quote (which costs £25) and they have quoted and extortionate £419 to repair! I said to the lady in the store I wouldn't have expected it to have broken after 18 months after all it's my wedding ring and I was told 'things aren't made to last forever'! I can appreciate that but 18 months!!! Anyway I have asked for my ring back so I can get a secondary quote and emailed them a week ago to find out when I can collect it and no one has responded to my email. Very disappointing and upsetting as this is my wedding ring and means a lot to me. I chose goldsmiths as expected good quality but unfortunately this has not been the case and their customer service reflects the same poor quality.

Good customer support

Small goldsmith but friendly helpfull staff