Virgin Money

Good News for Virgin customers at this branch; they have now arranged for two counters to be available which does speed things up a lot.

I can't get an appointment for 6 weeks to open another business account, told to do it online but I'm not eligible for some reason after filling in the online questionnaire. Virgin bank is hopeless since they took over my Yorkshire bank account I've had nothing but hassle.

Having banked with Virgin Money (formerly Northern rock)the Ladies at the former branch Opposite Cleveland centre were Brilliant ! Helping me Tremendously to get the best deal..The lack of Knowledge and Blaise attitude beggars belief of staffat the Current branch.We are advised oh just pop in we can sort your app accounts and the child's account no problem really ??Then we turn up on Sat morn 930 am in the Que and told to make an appointment as Saturday don't do appointments, not told the wait time or said lets make appointment now ? Monday we try to ring, no answer phone line is dead,Checked the web site correct number , then ring HQ finally get a number, told they will ring back, 3 hours later then told the booking time is 6 weeks for appointment, no attempt to improve, Lady attitude was take it or leave attitude and we will have to sort out the mobile banking our selves ??This is the very reason I left the Halifax , lack of service and personnel touch.All in all, shoddy service since Virgin/Yorkshire bank took overabsolutely appalling.Skipton No problem and a better rate.

Cannot understand such negative reviews. I have always found staff very friendly and helpful. You will find queues in all banks and building societies etc.I also use their app which is very good.

3 hrs wait to see a counter. All ran by clowns. All need sacking. Hope it gets shut down asap. 0/10 for service.

Worst place ever been the manager absolutely horrible can’t have a word with her she shouldn’t work there at all