The Restaurant Hub, Wolverhampton

Beyond substandard, inferior, unsatisfactory, appallingly unacceptable even as a dog's diner, yet ridiculously overpriced. Not even these words sufficiently describe this dross establishment that replaced a perfectly thriving café. Someone on this thread described The Restaurant Hub as a Wish version of food service, and I couldn't agree more. AVOID AT ALL COSTS (Emphasis on the word 'costs'), even if your life depends on it, and if you're visiting on a lunch break, God help you. I've been twice, but never again. The first time was when I waited ages for microscopic chicken wings; I should have gone to KFC. Two weeks ago I gave the restaurant another chance and ordered a burger and fries. 30 minutes later, I still hadn't been fed. I noticed a long queue at the counter, and as a former food service worker myself I understand being short-staffed, but I was there first. My burger was sitting under the lights in full view, and not one person cared to leave the counter for one minute and serve me? Ten more minutes later, I approached them and collected my food myself, and not one person apologised. Not one. To think I wasted money on a cold burger that failed to meet usual standards. I could have visited F&B's; yes, their waiting times are equally long, but at least they know how to respect customers. Same with the old Sainsbury's café. I've eaten Gourmet Burger before, and I know what to expect. This wasn't it. I'll never, EVER, visit again unless a new broom drags itself in to sweep that horrible place. Better yet, bring back the old Sainsbury's café. PS - The only reason I'm giving one star is because this thread doesn't allow a -10, 567.

Ordered the bacon & cheese GBK burger with skinny fries and the slim chicken tenders. Waited 40 minutes for food although the restaurant was not busy. The burger came out followed shortly after by the fries and then a few minutes later by the tenders. The burger came out with bacon and cheese on but no sauce or pickles. The bun was charred which left an overwhelming taste of charcoal in my mouth. Luckily my son had honey bbq sauce from slim chickens which helped salvage the burger.The fries were not very appetising, overall not a patch on the food Ive had at any other GBK and it does not deserve their branding. I won’t be returning. I did show my burger to the lady who served me who confirmed it should have sauce etc on top and requested she take it up with the chef but received no feedback from any staff before I left.

Very disappointing first experience at 14:20 on a Wednesday. Won’t return. No white sugar for tea. No tea. No toasties or ability to make one. Sandwich that was purchased was not good. Service was lacklustre and seemed to not want to be there.

The atmosphere is nice and cosy with plenty of tables and a nice view to the City but the service is terrible. Tables are always dirty,there are no tissues and spoons (they come dirty as well so better bring your own). I always tell staff what they are supposed to do without me telling them like : can I have a tissue, a spoon,sugar.It's a good place but servicing is terrible.

Went to the restaurant today, asked for beans instead if mushy peas, said had to ask manager first though,???? Why??? Not everyone likes mushy peas.Then asked for the red sauce sachets, said got none, so went to get some from inside sainsbury's, I had ordered tea so asked where the sugar was said only got canderal as waiting for order to be delivered. Said I will have a refund for the tea then and they said I was being rude!!! Then I gave them the tea back but had to wait for manager to do the refund, then someone came out with 4 sachets of sugar!!!!Oh dear not good customer service really.I don't feel bad for asking for these items as its normal, why don't they order stuff when they are low on sugars/sauces.

Called here for a quick coffee whilst in the city centre. Considering this used to be the Sainsburys Cafe, it hasn't really changed too much and seems a little soulless.The coffee and the brownie were very tasty and enjoyable.The staff, on the other hand, didn't seem like they wanted to be there, and we were a bit of an inconvenience. Everything seemed a little strained dealing with the public!I'll probably call here again and try something to eat.

Ordered a bacon sandwich. The bacon was overcooked, dry and sad looking. The waitress who brought over the food just dropped it onto the table without even checking who the order was for. Don't waste your money