Clarks

Very patient staff . Very helpful. Great styles of shoes and handbags.

Myself and my autistic son have made a visit today to buy him some shoes, not only he is a bit of pain to have his foot measured etc, he is also a H in width which means finding right fit for him is hard among other shoe requirements. We were looked after by the wonderful Helen who was extremely patient and pleasant to be served by. She brought out shoes after shoes for us to look through and was extremely accommodating, nothing was too much for her and she done all this while being so lovely to us and with a smile on her face. I never ever been disappointed with service in this Clark’s I must add, and always end up leaving with a pair of well fitting, good quality shoes as well. Thank you Helen for being so lovely and patient with us.

Went in today to get my little boy some shoes. The staff seemed on edge around the manager. He was sat on a stool and guiding a staff member to tidy the shoes by instructing her where to put them and which angle to turn them for the display. Which she didn't understand and neither would I.. unless he came and physically showed her. But it was very rude to talk through me whilst I was looking, so it put me off buying a second pair of shoes. Whilst at the till 3 staff members were there yet none of them were talking to eachother or to myself and it was a very awkward and icy atmosphere. It is clear that staff morale is low here and I will avoid in the future.

Walked in to management almost shouting at staff. Wasn't approached until after they had a heated discussion. Felt uncomfortable while in there, then almost felt bullied into buying shoes that I wasn't happy with. Walked out and went to a different shoe shop and got what I was after

We got out first pair of shoes for our little boy today. We were served by Paris and she was great! She was wonderful with my child and was really helpful. Thank you!

Served by a lovely, friendly and very helpful lady named Helen, a breath of fresh air. She is also a good sales person, I not only came out with my shoes but also a cleaning product and very very nearly a new handbag (I might still go back for it). Will look for her next time I’m in store.

Sophie welcomed us to the store and helped us choose boots and a pair of shoes. She efficiently found us different types of boots and sizes to try and helped us choose the perfect ones for us.She even found a pair of shoes in the sale to go with a dress for Christmas.We were both extremely happy with the service she provided and so pleased with our purchases.

Generally a good visit. Would have preferred to try on shoes at my own pace instead of having to wait for the assistant to get my size (after she helped someone else) and watch me do it. I guess it would ruin the minimalist vibe to have that many shoes on view. Sales assistant was helpful and also helped me look online for some shoes to see if any were on sale (definitely an attempt to upsell, as were the not so subtle suggestions that I might want a new bag or the stuff that protects suede. Clarks is relatively expensive but I do find the shoes last well.

Brilliant and wonderful service! I recently purchased some new shoes for work, and was served by the store manager who was extremely helpful and friendly. My shoes were ordered in and when collecting, the manager and her colleague took genuine interest in my day. This is certainly the best service I have received at a Clarks store, and hence why I will be returning here.

We came in with my elderly mother to have her feet measured so that we could buy appropriate shoes for her swollen feet. Sophie was very attentive, efficient and provided excellent service enabling what might have been a fraught shopping trip with a very independently minded parent develop into a happy experience. Thank you Sophie.