Shipquay Restaurant

Arrived in the ground floor bar.Served two warm beers and the excuse when asked we were flat out all day" poor.We checked 15 mins before aour booking and seated immediately. Despite being given the menu almost right away the staff refused when asked to take our order. 30 minutes and 15 minutes after our original booking time out order was take.30 mins later our food (single course) was served. Poor . Booking was 6.30 as we were off to a show for 8pm so keen to get going. 7.13pm almost an hour after we arrived we were presented with our food . Poor . see pics. Almost £40 for surf & turf. 4x chips in the smallest pot I have served beed served. Poor. The surf was £8 add on. Poor.The steak portion was good and cooked to perfection. ✓. Service was awfull . Junior staff were not well enough trained to take food orders and the kitchen was obviously flat out.No for me I'm afraid I expect better service than that."

Amazing, one of the most relaxing places I’ve ever had an afternoon lunch.My partner and I had the fresh haddock & chips and Hereford prime beef burger, both 10/10 top quality.The staff were so friendly and the place really has that boutique hotel feel. This restaurant would not be out of place in Dublin or London!The atmosphere was very relaxing with good music for a chilled autumn afternoon. The wine was very good and the service was second to none.We will definitely stay in this hotel on our next trip to derry. Very reasonable prices also. £40 for 2 glasses of red, 2 main courses with sides.

Food was prompt and delicious. Steak was juicy and moist. Staffs are amazing

Haven't eaten here yet, but great bar cosy homely feel, can get busy at weekend.

Absolutely terrible experience. Actually really annoyed after my visit here. Booked in a week in advance to celebrate a recent promotion with my family. Was left waiting an hour and 10 minutes for food to come to the table. 2 of the fish dishes were absolutely terrible. Very watery however we couldn’t afford to wait another hour for two more dishes to come out. The manager wasn’t very helpful and only offered 2 free sides. I want management to contact me asap as this was simply a terrible experience and we definitely won’t be back.

I really enjoyed my meal with my friends at this restaurant. The service was slow, especially towards the end and they forgot my friend’s veg she asked for. However, the staff were really lovely. We got free soup on the house and we asked for olives and they gave us a lot of olives. The wine, my fish and chips, the soup and my brownie were all lovely.

Delightful lunch today: catch of the day was Donegal hake with spring greens in a light cream sauce. I was a little surprised that the broad beans weren’t double-podded, but no matter: it was fab and filling.

After months of not getting out due to covid the first place we wanted to visit was shipquay restaurant and as it was our wedding anniversary the perfect opportunity to do so . From the moment we walked in the the door we couldn't have been more welcomed by Alicia very bright and bubbly and all the members of staff at the the hotel made us feel special . Staff were very welcoming and attentive during our meal could not fault it . We ordered a whisky sour from the bar and have to say it was up there with the best and the bar man surname jefferson sorry didn't get your first name gave us a a wee tip how to make them such a nice guy and so easy to chat too. Made the night more special over all we had an amazing night out and the food was delicious could not fault it. Thank you to all the staff at shipquay hotel you made our night so special xxx

I was looking forward to our dinner with friends at the Shipquay Hotel after viewing the menu online. Firstly, it was difficult to park in the busy city centre location...not the fault of Shipquay hotel admittedly but on entering the restaurant, it was reasonably quiet but busy set in a comfortable surrounding. For starters, we had the Shipqay Boxty (Potato pancake) which had a breakfasty twist, pleasant starter and a reasonable portion for starters. Complimentary soup was provided (Onion and thyme) on the night) to those in the party not eating starters, nice touch from the friendly and helpful staff. All in all, started reasonably well and I was looking forward to the main. For mains, our party had the Trio of lamb, fish and chips, Beetroot and red onion tarte tatin and I had the fillt steak (with bump option of surf and turf). The unforgivable problem here was firstly the steak. The steak was ordered medium rare and expecting a nice juicy 8oz steak, I got anything but. The steak was overcooked, arriving medium instead of medium rare, and the steak just felt a little low quality, missing the mark of the pomp and fayre of the Irish Hereford proclamation on the menu. Overcooked steak in a hotel restaurant that presents this type of A La carte menu is unforgiveable in my book, (By the way, the fillet steak was a fairly high price to pay for such disappointment). Also, the surf and turf option is just not worth it for the tiny scallop and tempura fritter. We also had another issue....the beetroot tarte tatin. Tarte tatin, a normally placed upside down tarte, was again far from its seemingly idyllic description. Simply put, it was a piece of cooked pastry laden with large chunks of beetroot and red onion with some salad plonked in the centre. Do not recommend this one at all.Other dishes like the lamb and fish n chips were reported as pretty good by the diners in our party.All in all, the service was good, and restaurant staff were helpful and friendly and probably saved the review from the dreaded 1 star. Shipquay restaurant needs to look at some of these dishes and take greater care, especially around steak preparation, which is restaurant 101 territory. Also, need to look at responsiveness on their Facebook messenger, which doesn't really address diner dissatisfaction.

Lovely food, cocktails, service and atmosphere. The supervisor was really nice she helped advise us on how to get bus home