Three UK

They have been charging me triple the price on a sim contract for 5 months. When I call to ask for my money they tell me we will investigate and we will try and credit your money in the next few payments. These guys are an utter joke. Quick to take the money but can’t pay the money back. It seems like none of them speak English aswell so that don’t help since they removed all their UK staff. They pay these Indian call centre staff a fraction of the price which reflects why we get a fraction of the service. I’m leaving these thieves.

Contacted Three by phone on 20/07/23 to cancel a mobile broadband contract due to the abysmal coverage in the DL3 area. Gave 30 days notice and informed my contract would end on 19th August. Money taken from my account on 23/07/23 but no letter of confirmation of termination of contract. Further phone call made on 13/08/23 to confirm cancellation of contract.A further full months payment taken from my account on 23/08/23 after my contract ended on 19/08/23.To date 05/09/23 still no confirmation from Three of termination of contract or final bill.A very easy company to join but much harder to leave. Complaint made. Avoid.

I was a happy payg customer until a fortnight ago. I was getting repeated spam calls which generated a voicemail alert even though there was none so I switched off voicemail,blocked the spam numbers and went onto the Three app to reinstate v/m. Because of a system error I was unable to reactivate it and raised an issue with the Indian call centre who told me on 6 different occasions that it would be rectified within 48 hours. Two weeks later nothing repeat nothing has been done. So I raised a complaint and guess who deals with complaints…. correct,the self same call centre. So I’m giving up. I’m not leaving them because the prices suit me. I suppose you get what you pay for. Would I recommend Three? Surprisingly yes;but if something goes belly up it’s very much a pot luck customer service situation.You have been warned !

I transferred from O2 to Three and my phone number was given to a random person in Scotland. Unsurprisingly that person does not want the phone number as they keep receiving all of my incoming calls and messages. That person is also with Three and is willing to transfer the number back to me and then take a new number. The Three customer service team tell me that there is nothing they can do to help. I cant believe that two Three customers in this situation cant be solved by a simply switching of phone numbers. The customer service team are incredibly unhelpful and I am unable to get in touch with anyone else.

RE: Three UK System Migration ConsequencesI know this is a long shot but I am hoping that somewhere within your Three UK organisation there is just a small piece of humanity existing.I have just been tremendously let down by your organisation and I can’t seem to get anybody to understand the enormity or emotion behind the mistake that has been made. To summarise what has happened, I had an account that expired on 09 May 2004 (yes 2004!), it was clear no money owing and long forgotten, that was until Wednesday 18th October when our mortgage broker advised us that funds will now not be released as I have an outstanding debt with Three. After much searching and a lot of help from the manager at your Basildon office it is found that you carried out a system migration earlier this summer and it has reactivated a number of ’dormant’ accounts thus generating non DD fees of £5. I was never informed of this and subsequently I ‘owed’ back payments to Three totalling £20. This being enough to trigger alarms on my previously accepted mortgage. So now 2 weeks before completion, after contracts have been signed and the possibility of financial penalties, not to mention the stress an error by Three – nothing to do with me a person who has never missed any payment in all my life – is deemed a bad enough credit risk for Barclays to withhold funds.This is where I am appealing to a piece of humanity instead of processes and rules. In order for my mortgage to be reinstated I need a letter (or email) saying the balance was in error (your call centre team have zeroed the balance already), the credit company will be informed of the error so the report will be corrected (call centre has said this will be done) and that the account has been cancelled (call centre confirmed this has been done). All the processes have been enabled but not one person can write an email or letter for me to give to my mortgage broker. A simple old fashioned act that sadly seems to be a step too far for the Basildon branch, Basildon area manager, Call centre staff and complaints team.By the time you get this letter through no fault of my own I would have lost the house, negatively impacted the lives of all the people involved in the chain and probably liable for thousands of pounds in penalties so you can forgive me for being angry and taking my plight to all that will listen – certainly the ombudsman is my first port of call and if I don’t get the mortgage I will be holding Three fully liable and will be looking to them to meet any losses I incur. I have never been one to complain or write letters but I am 100% disillusioned with how little, us the normal people are looked after.Like I said it would be great that I get a response from you or your team, even if it is just to say you will look into this migration issue and stop any other unsuspecting people have their credit scores take an absolute mauling.

Their new app update is just rubbish. they have kept charging people while they have so many issue with connection and making calls. Their customer service is a CATCH 22 system. they pass you from calls to online service with many options but talk to someone real. all automated. waiting time 55min and then on the last few minutes the call get cut off.

After the 5th time contacting the THREE team in TWO weeks, I still didn't get the return label. This is completely beyond me for such a simple task.I finally got the return label in the end. I hope there is no big bill down the line.

i’ve been with this company since 2010 and when i first started with them they were brilliant. but yes But i was a victim of a fraud. my bills were high and this company did nothing to help. Apple was the only one to help stop this scam going on . i’ve asked 3 mobile to get my money back now couldn’t be bothered. and to add to my concern i had a contract end in July and i was stupid enough to get a sim card contract again £10 month two year . then my bill arrived. they want £70 what???i called them and said it’s £10 o mouth . not £70 i was told that the new contract is not available. well i’ve got a contract with you . now you have to get another one with us we’ll talk about double standards we can change our contract when we want ??? but they can ?? well coming back to the situation . i’m paying for my old contract again which has already expired and the contract i have isn’t available to me so i have no control with 3 mobile . but they want to charge me for the old contract which i’m not paying ? now chance. is there anyone who is capable of looking after the customers or have we got to look after ourselves. all i can say is if you have a direct debit with this company please keep an eye on your account . or you might find out like myself your account is in danger of being empty as they are charging you for something you haven’t got and your contact information is not available to you in business there’s a good saying . communication communications communication well without communication your business want last person will only put up for so long as they have toothen they will go elsewhere. i’m disappointed that the brilliant company i was apparat of hashas gone to the dogs dinnerwell i guess i’m not the only customer to be complaining as if my experience is bad enough after two decades of being with them.and i am definitely not going to renew my contract because of the way i’ve been treated by three mobile companyafter my long term customer.then it’s not looking good for the next generation of customers to come. kerina. good luck

Terrible network. I asked them countless times to reset my voicemail message and change back to standard greeting, due to data protection concerns. They were completely incompetent and actually just lied to try and close the case. They never resolved the issue, and today I have decided to leave the network. Not taking data protection concerns seriously is shocking. They shouldn't be allowed to continue to operate in my opinion.

Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the scammer made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the scammer has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.