lakeland logs

Great delivery company…shame about the poor quality of the logs.As previous posts have said, size of logs are variable lots of small offcuts and outsized pieces in different shapes. Bags of kindling look like old bits of furniture and create a sticky resin when burning.Despite keeping them in a dry garage, the quality of the logs was poor, obviously not seasoned properly so produced low heat, spitting and left my wood burner black and sooty.My mistake ordering online, complete waste of money. I’ll stick to a quality local supplier next time!!

Ordered 2 dumpy bags kiln dried logs early November; they arrived 2 days later delivered by a pleasant, polite & helpful driver, who shifted them quickly & effortlessly into my garage with a pallet truck - 2 bags, 2 pallets - easy!Ordered 3 dumpy bags kiln dried logs 4 January; they arrived 10 Jan, delivered by a pleasant, polite & helpful driver, (Cumbria X-Press), whose job was made difficult & dangerous by 2 dumpy bags having been stacked one on top of the other. (by Lakeland Logs.) The upper bag looked as though it was about to topple throughout the whole 6-8metres from tail lift to garage, and the weight and instability of the load made it very difficult for the poor man to shift. I am SO grateful that he did not give up, & leave it kerbside, as he said he was entitled to do, can't thank him enough for persevering & getting the logs inside the garage - in the pouring rain! I had to suggest we unload the top dumpy bag log by log, (using a wheely bin to shift under cover!), and transport to one of my old dumpy bags from last time. Only when the top dumpy bag was 1/2 empty, was the load light & stable enough for the driver to manoeuvre the 1 &1/2 stacked dumpy bags on 1 pallet into the garage. The 3rd dumpy bag on its own pallet went in a dream, in no time, a 10th-20th of the time with no effort! I felt very sorry for the driver, having been given such a difficult task, which would have been so much easier and quicker, and less dangerous, IF the 3 bags had been delivered on 3 pallets, not 2.I'm happy with the quality of the logs, this was after all my 2nd order.

Ordered kiln dried hardwood logs. Good communication, delivery driver polite and helpful. The logs are excellent, varied in size in a good way. Very impressed and will use again, highly recommend.

Excellent kiln dried wood: neat, regular and well cut logs which burn beautifully.Am reviewing now, as I’ve only just started using the wood. The one star drop is for a hitch on delivery caused by my sloping drive and a spot of missed communication at the time. Discussed with Lakeland back then and all sorted.I will certainly use Lakeland again: the product is excellent and talking to them was no problem.I recommend them. If kerbside drop off is an issue for you, just make sure you have extra hands there for delivery. It’s worth it to get good product.Last year, wood from another supplier burned with such reluctance I thought there was a problem with my new wood-burner. This year I know better!

Very please with the service Lakeland provides, especially as I live half way across the country from them. The logs are nicely split and look very tidy in my Log Store, They always arrive on time and with a very helpful and friendly driver. I've recommended them to friends and family around the country who now use them regularly

We ordered kiln dried logs in the autumn that were of good quality although the person that we communicated with on the phone has pretty poor customer service skills. We ordered more kiln dried logs about two weeks ago that are nowhere near as good as the first lot. They are damp, don't burn, they produce loads of smoke and sizzle due to the amount of moisture. We emailed over 10 days ago and still haven't heard anything from them. Very frustrating and disappointing..and a waste of £110!

First-class service from Lakeland Logs. Ordered two bags of seasoned hardwood logs and three bags of kindling. The wood is excellent quality: bone dry and uniform in size. Also get to keep the pallets. Regular contact from the courier over day and time of delivery. Overall, really pleased and would highly recommend.

Ordered a bag of kiln dried hardwood logs and a bag of kindling. Excellent quality, arrived on a pallet very well packaged and was kept up to date with delivery details. The driver was extremely friendly and helpful. Would definitely recommend and will be buying again soon.

Reasonable on price, good quality firewood. We go for the seasoned hardwood bags and they're always ready for burning. They were prompt to arrive after ordering and they were delivered right up to the log store. Easy to order via there website too. Happy to recommend

Living in Hampshire, I didn't realise that these guys were in the Lake District. I ordered on Monday afternoon, and the logs were delivered on Thursday. Really good quality kiln dried logs that burn great. The delivery driver was extremly helpful. I can't fault these guys - great service and product at a really good price. Will certainly be back for more next year......thank you!!