Shurgard Self Storage Southwark

Farid has been extremely helpful at a time when I was highly stressed since I need to urgently find storage for my entire flat at short notice. His professionalism & customer service is 1st class. He’s a great asset to the company.

I cancelled my contract well within the two week notice period. I made sure to ask the guy after signing the contract that I would incur no extra cost other than the month I paid. I called up to inform I was cancelling before it was two weeks before to be clear and again asked if I cancel now will I incur any extra charge? No. I cleaned my unit left in time and got an email confirming I had given my notice two weeks before I was due to leave and another that the contract had ended yesterday. They charged me for the next month on top anyway! Absolutely disgraceful, I’m a student and it was £234. I was not able to pay my deposit for a new flat (been looking for six weeks) that I went to see today as a result and I am shocked that without warning this money had been taken out. I am absolutely livid and expecting a phone call apologising and a refund immediately. I have all my receipts and evidence in emails that I adhered to the terms of cancelling for the next month in due time but yet still I am charged. DO NOT USE THEM. Although I am sure I will get my money back it is disgraceful how this has not been checked properly in the current climate, a total total lack of care toward the customer it’s disgusting.

Great service and professional. Farid is great quick and efficient and made a hard day easy thank you.

Amazing service! Honestly the storage exceeded my expectations - clean, spacious and everything I needed within reach. Fred provided amazing customer service and positive vibes! Thanks for being help and nice ! Really what I needed after a stressful day of moving !

The facilities are suitable as you would expect, but I must make a note here about the invoicing and Customer Service department, hence my very low rating. Once I had moved out a few months back, I received an automated email from Shurgard saying that my contract had ended and if I had any remaining balance on the account, I would receive a credit for the unused days in the month. I didn't hear anything for a few months so it seemed all was well and then randomly got hit up by a debt collection agency for a nominal amount of money. No problem, if they forgot to send an invoice these things happen.It kinda looked like a scam so I forwarded the email to to Shurgard Southwark to confirm if it was legit, and I received some information about a not giving them a two week notice period, but still nothing about confirmation of my balance. Still, no problem so I went back. Six times. After simply requesting a final invoice of my account six times, I asked to escalate to the manager as it seemed like a very simple request. I received You are no longer Shurgard customer" in response.This is terrible customer service. There was a massive lack of ownership of the issue as well as the fact that a final invoice was never sent when I closed my account or asking a few months later just makes it worse. You cannot just send your customers to debt collectors without telling them. Do not treat your customers like this - irrespective if the account is for £10

Great service, flexible terms and accessible storage units.

So far not bad. Today I moved my stuff to a small locker. Relatively bigger than the previous one I’ve had. The receptionist Boris was extremely kind and helpful, he had a big knowledge about their services, prices, the insurance etc.He made everything very easy for me and answered all my questions.The storage itself looks nice, clean, well organised.

We have rented from Shurgard for the last 3 years, and the staff are always helpful. We needed extra storage, both Farid and Tim were really helpful in answering a multitude of questions that we had about the process. Many Thanks

Met with Adam today at the storage room, he was very helpful and offered an amazing service!

Tim was great in explaining what we needed to know as first time customers. He was very thorough and made it easy to understand. His service was great and made sure that we understood that if we need anything they will be happy to help!