Virgin Money

Please update your opening hours. Made a journey especially for you.... To find you closed.

Excellent customer service.

Great service over many years...keep up the good work.....

Great service!

When I was shopping for accounts they wrongly assumed my partner was my sister, even though we don't look anything alike. I won't put my money in a bank that doesn't welcome gay people.

Why can't I phone the branch? I have a specific query about opening a dollar account, I have information from Shauna at the branch but no phone number so I can't find out what I really wanted to know, namely the interest rate for deposits. So I have to go through the absurd ritual of ringing a contact centre, grinding through several layers of keypad selections and stupid security questions which have no relevance to a simple question seeking only publicly (presumably) available information. Then, after the usual long wait due to 'high call volumes', the voice on the end says she will contact the Lancaster branch for me, only she can't because they are engaged. They will ring back later.When I first banked with your company, all the above could have been accomplished by dialling five digits on my landline, a local call to my local branch. And like as not, the person on the end would have recognised my voice.If you want to retain your customers, you need to at least attempt to get back to these simple values. At present you are going the other way.

Constantly pushing for self service pay in machines.Opening hours don't suit all.Why close at the weekend and at 4pm.