Waterworks Window Cleaning Ltd

Brilliant Power up 3d reel. Well worth the investment. Excellent customer service!! Thanks guys!

Dont waste your time with the battery powered reels , had nothing but problems since i bought them from window cleaning warehouse. now my warranty is up i have to pay for parts and labour for the same problems i've been having for over a year.window cleaning warehouse have refused to refund me and Waterworks never answer their phone.

Great company! I turned up early this morning because my belt snapped. I had a guy who could fix it for me right away, had to wait half an hour then was back to work. Can’t thank them enough for there help today. They also fitted a new fuse and gave me a few free ones to replace with!

I have been very happy with the power up 3d auto reel and the after sales service. I have not given 5 stars for two reasons. When I bought and installed it a year ago, even though its been out some time, the motor was too fast and needed replacing. Also the belt snapped after a year. Again, great support, new one sent straight away. The video on you tube is not great. Printed instructions would be helpful. Be aware the models differ.On my 2021 reel you are told to remove a clip ,You can't and you don't need to, just pull off the click valve and the plastic side will come off. A few niggles but a good product and a good service.

Jordan, Sam and the team at Waterworks Window Cleaning really are a pleasure to deal with. We have been working closely with them now for a number of years and we cant fault them. I have seen first-hand how much this company has progressed and developed over the last few years and it is frightening. I would highly recommend working with them as they have a strong knowledge in their respective market and the products they offer are of top quality.

I had some issues with my power up 3D, one of the first ones that were released.The belt kept coming off, needed replacing among other things. I was going to do it myself, as I’d taken the reel apart twice already, and phoned up for the belt width. Talking with Sam, he recognised the problems I was having, and offered to upgrade my reel - even with a couple of things that hadn’t gone wrong yet.I have just come back from having the upgrade (took about 1 1/2 hours) and I cannot praise the service enough.The moral of my story is, don’t struggle with issues, phone up and talk to the people who designed and built it, they are a great business, and this is how your kept your customers both satisfied, and loyal. Thank you.

I wanted to share the experience I had with this company today.I bought a reel in November but was unable to install it for 8 months due to not having the space without building a frame for my tank for the reel to sit upon. After finally installing it I had power issues (nothing to do with the reel, turms out it was my existing power supply which was inadequate.)I happened to be within 30 min drive of them today so called ahead and went to see if they could diagnose the issue. They were very thorough and identified the problem with my power supply, then set about rectifying it. I left with a fully functioning reel and nothing but praise for the lads I dealt with. The company ethos is great and I can't praise their customer service enough.Thanks guys, look forward to dealing with you in the future.

Highly recommend Jordan @Waterworks.Have just bought the 700ltr 2 man setup.If your looking for top of the market equipment an most importantly a trustworthy supplier then look no further.Have used waterworks for years,nothing is too much trouble for Jordan and he always has plenty of time for your questions. Cheers mate keep up the good work. Boyd - Vision Exterior Cleaning

Very impressed with our brand new twin system! The staff at Water Works were friendly, knowledgable and completed the job to a brilliant standard. I would always highly recommend them!

Such great customer service. I bought a reel from them and had a couple of problems. I rang them up and without any issues at all they have helped sort the problem. I would go as far as saying this is the best customer experience I’ve had. Thank you!