Practice Plus Group Urgent Treatment Centre, Southampton

Been to RSH walk-in at 8am this morning (Sunday), never used them before..Just a brilliant service from getting checked in by receptionist to seeing a nurse within about 15 mins. There were about 8 people in front of me but I saw at least 4 different clinicians coming and going so the waiting Room emptied quickly. Lovely nurse (Room 1 so.sorry didn't get her name), asked questions, looked at my issue, and gave me a course of antibiotics. Thankyou so much to all staff working there, invaluable service.

Thank you to All the staff members on duty today when I attended.I had a foot fracture confirmed today, and felt so supported by the 3 treatment staff members in Triage, Xray and Nurse Practitioner.Thank you so much for your kindness and professionalism.

Let me start by saying I am usually a huge fan of the NHS and everything they do, but that being said, something is woefully wrong with this unit! Arrived at 12.15 in the afternoon after checking the website and seeing a 90 minute wait guide. Shortly after arriving, the notice in the reception area changed to a 2.5 hour wait. Fine, I thought. I understand that. They get busy. Was seen by triage and it was here I made my biggest mistake. When asked if I was in a lot of pain, I replied that it wasn't too bad and I was managing it ... Don't do this! Don't make my mistake. If you get asked if you're in pain, this is your time to give the single best, Oscar worthy performance of your life that you're in excruciating pain, because if you don't, you will sit there for hour, after hour, after hour watching everybody else go in before you. After 5 hours of nothing I asked if I could know how many people were in front of me and was told that I was Next on my list". Again I waited and watched person after person go in ahead of me. So I again asked if the receptionist could just kindly double check that I was in fact next

Bafflingly disinterested in providing any actual help. Call 111 in the Southampton area and they'll almost certainly send you here to be belittled. Then you'll need to get over to the other side of the city for A&E to get any actual medical assistance. Been instructed to bring my child here a few times but it's genuinely impossible to get treatment of any kind. Expect to be kept waiting around a couple hours so they raise some cash from the parking.

Had to visit the UTC after cutting my foot open. All the staff were so friendly and helpful, I was in and out within an hour and a half.

Having been unsuccessful in getting an appointment with my own GP, I came to the Urgent Treatment Centre RSH.I was triaged and treated within 45 minutes and left with a course of antibiotics which were much needed.From the staff member on the reception desk to the doctor who treated me, everyone was friendly, efficient and the service was second to none.Seeing a Doctor, being provided with a course of treatment within an hour and all for FREE is an incredible service. Thank you NHS.

Had to use minor injuries a few times over the last couple of years and the staff are fantastic, always super friendly and happy to help. I've always got there for 8-9 am and been in and out in and out in half an hour.

These lovely underpaid workers deserve all the stars. Yes I was there from 11:45 and didn’t get called back until 1:31 simply for a bandage but ppl who come to UC can’t really expect to not wait. The front desk lady was nice and friendly and that lobby was a complete madhouse. Good for her. The handsome guy who wrapped my arm was cool too.

Arrived on a Saturday for 8am opening, triaged, seen and sent on my way with a prescription in just under 2 hours.

Excellent service today. My painful shoulder was diagnosed as muscle damage. I was given an exercise regime and told to take ibuprofen 3 times a day. Thankyou to the lovely nurse Diane.