Rowlands Pharmacy Fratton Road

Have been using Rowland’s for many years to get my mothers medication, But have now changed do to the organised chaos that appears to be going on there. I phoned and was told medication was ready for collection but on arrival I had to wait outside in the cold along with many other elderly people some in mobility scooters for a total of 3hrs. On getting into the premises was the told that they didn’t have the meds. It then took a further 10 days to get which I then picked up from another chemist. The shop has two doors and is big enough to allow customers to enter and still social distance go in one exit the other no problem why is this so difficult other chemists do it with one door, also whilst waiting outside there was only one employee on counter and at least six behind counter not social distancing and laughing that constantly looked over to the front of shop to see how many people were waiting but did not seem to bother them. And then 20 minutes before the shop were due to close they called every one in so they could lock the doors which was about 20 of us into the shop which we all social distanced ourselves.So sad a chemist that has been there for years being ruined by bad management.

Never had staff in my life assume I'm collecting a parcel for someone else because they assume by my name i should be a woman collecting it. Embarrassing for both of us really. First time for everything though I guess. Could have been approached differently before making assumptions.

The rudest woman answered the phone & I had to ask about my emergency prescription of blood thinners sent from NHS 111, ‘we don’t just give them out hilly nilly’ ridiculously rude

Used them today and found the staff very helpful.Only had a part of my medication due to shortages but gave the information I needed to not stress about it.

The staff is very unfriendly, especially the woman who work there, cause I only talked to her.We went inside cause we wanted to see if they had one thing that we wanted to buy. The lady who works there was talking to the client on the other side. After 1 min she turned around and said to us if we can leave the shop and wait outside cause there Is too many people - apart from us there was a man with whom she spoke and the other man was sitting on the armchair far from us. I nicely said ok and I asked her if she only could tell me if they have one product that I want. She pretended not to hear me. Than the person that was with me asked once again but louder if she only could tell us one thing. She looked at us again and she accidentally said whaaaat?" "I do not have time

The staff are friendly and professional. Service is usually good.There are NO automatic opening doors for wheelchair access,but once inside it is roomy.

I went there to pick up a medication prescribed to my baby. Everything was OK, the lady found the medication and had in in her hand but, when she checked it was free because the prescription was for a baby, everything changed, the lady started to say they didn't have it even though she had it in her hands.I won't be coming back as it is the second time they do this as soon as they see it is free medication prescribed to a baby, they change their customer's service. It is like they judge you.

--Lying staff--Appalling service, or should I say lack of. I went to this branch on Monday 10th of August to drop off a DPD package, for pick up.I told a lady at the counter that I was here to drop off a package. She responded by saying we don't do it here". I asked her to provide a reason

I’ve used this place for years but it’s gone very down hill in customer service and supply.They don’t realise they’re messing with peoples health!I strongly advise not to get your medication from here and just go a little further and find a reliable pharmacy that’s organised and professional.

The staff in this place are extremely rude. I wish I knew this before sending my parcel over there. Will not be collecting medication or any parcel there moving forward. They judged my partner just because of how he was dressed which is extremely unprofessional. If i could I would give 0 stars.