Anytime Fitness Aylesbury

Always have a good time doing my workouts, lovely and friendly staff always gives a warm welcome and very clean especially the toilets. Would definitely recommend.

AVOID! Most unprofessional and unpleasant staff I’ve ever encountered in the service industry.After being a member here for years I changed my bank account over meaning a payment was missed. Debbie Clarkson told me I couldn’t pay directly and she would call me to make payment on the Friday. Instead she cancelled my fob on the Thursday and didn’t even call me on the Friday. She then informed me I had to pay a late payment fee after she didn’t call me! Meaning I couldn’t go all weekend as I would be there in the morning before staff.To add insult to injury Debbie then accused me of being a liar about going to the gym on the Thursday having spoken to Lawrence (after he had let me in) as the fob had been cancelled by her!I emailed the club about what had happened as a loyal member for years never having a problem and I got completely ignored.I’m still being harassed with threatening texts and emails pretty much daily and this was over a month ago.I joined one of the two gyms within 250yds that are higher quality and cheaper.

I recently left this gym as part of the management team who also used the gym 3 or 4 times a week during this time.As a former employee I am aware that any review which may be deemed as misleading or misconstrued, would be subject to defamation. This review is an honest and professional opinion of my experience at this gym, and I believe that people should consider these factors before agreeing to their contract.I mean this with the best interest of all people in the local area looking for a gym. In its current state, avoid. They mess you around with contracts and dont appropriately facilitate quieries. There were lots of members who have had multiple month long issues which were not being addressed.Moreover, in my opinion, the price is not worth the value the gym provides. The water fountain has been broken for well over a year, and the bathrooms have awful hygiene standards. How can they expect to charge a premium price, yet not sustain basic gym needs?The one good thing about this gym is the PT's and the members. They are all great; its just a shame that they have to put up with all the issues around them.To conclude, having personally trained at every gym around the local area, Anytime fitness doesnt podium. There is potential, but as of now I would recommend avoiding.

I would give a 0 star review if possible.Tried to leave the gym, giving notice in December 2022 with 12 month contract expiring in January 2023. They wouldn’t accept this cancellation, so I cancelled again the following month. They now want March money. They won’t answer calls, emails etc. their very aggressive arrears team called me to claim payment, when I challenged them on the legal precedent and contract law, they put the phone down on me.Why did I decide to leave the gym? Dirty smelly toilets, broken equipment and a very “over friendly” manager.Joining this gym is a lot like borrowing money from a loan shark. Buyer beware.May 2023 update: Still no resolution, despite assurances of contact from the new management and resolution as well as confirmation my account is not in arrears I have been passed to a debt collection agency.July 2023 update: Still no resolution, repeated assurance I do not owe any monies, despite this still being pursued by a debt collection agency and now at “Final Demand” stage.It may be worth noting the date of the below response to my previous feedback.

Disgusting treatment of customers.Please don’t sign up to a membership here. First of all the gym is filthy, dirty toilets and water fountain never working.I cancelled my membership due to relocation, I let the staff in the gym know, then I started getting countless messages saying I was in arrears, I phoned numerous times with no answer, I messaged on social media, emailed 5 times with no response and even travelled back to the gym where there was no staff. Disgusting

Ugh, where do I start with this poor, sad gym? The PTs are great and so nice, and I feel for them. Everything I say in this review is not a reflection on the trainers, who I know try, but despite their best efforts, Anytime Fitness in Aylesbury has the feel of a place that the company does not care about anymore. There are so many broken pieces of equipment that I couldn't even list them. We have all just learned to work around them. I enquired about when they would be fixed, and they said they were not fixing them as they would be replaced. Months later, no sign of this replacement, and until that happens, they are useless! All the various attachments for the cable machines are old and worn, with their rubber grips falling off or long gone. The water fountain is disgusting, with a red warning light on the filter for many months and surrounded by buckets from the leaks. The bathrooms and changing rooms are grim. I can see the staff trying, but a lousy decision compounds every good thing. They recently invested in new incline, flat and decline benches. Great! Except someone also bought cheap barbells of various weights - utterly useless for anyone looking for consistent weight training. So everyone fights over the 20k bars. The whole place has an abandoned feel and isn't a very nice place to spend time. I feel bad giving public feedback, but I have given feedback directly through a recent survey and even been asked to write it down in the gym by a trainer, as I was told 'the company doesn't listen to us but might listen to its customers', and nothing has come of it. This could be one of the best lifting gyms in town, with so much space and potential, but it feels like no one at Anytime Fitness cares about their Aylesbury branch.

If I could leave a minus star review I would. AVOID like the plague - if you want to be robbed of your money then go to this gym.I have been trying to get into contact with this gym for MONTHS I moved from the High Wycombe site in October 2022 as I moved house, they continued to charge me at the previous site's figure £42.95 instead of the £32 per month that this site charges. They cancelled the Zumba class and made a PT quit due to her feeling bullied. The cleanliness of this site is disgusting. My membership thankfully came to an end and this was confirmed in an email, though I am still owed a refund, I check my bank and a new unauthorized Direct Debit has been taken from my account, which I have not signed or agreed to. I have phoned, emailed, messaged on Instagram (all very politely) I have left feedback through the website twice and have been ignored on all platforms. Literally the WORST experience I have ever had dealing with a company. AVOID AVOID AVOID!!!!

I apologise to the new staff who probably is trying their best to save a sinking ship but I cannot express the frustration you've guys made me go through.The money you guys are asking for are not worth in this particular branch. Not enough classes, equipment broken and would take months to fix it. Dirty equipment as very few members bother in there to wipe the equipment or put their stuff back.I'd always spend at least half an hour more looking for weights around the gym.Besides all this, I tried freezing my membership so I can see if another gym would be better. Of course it was. Yet my membership was never frozen. This is the third month you guys are charging me in full and not the 10 pounds freeze fee.People are lovely in there but sadly that cannot make up for everything else.

Visited the gym as a one off as I was in town and am a member elsewhere. Found the gym to have a great wide range of equipment from a bodybuilding perspective, some machines I have never had the chance to use before so that was great. Manager on the desk was very friendly and welcoming. I got a really good workout, would definitely return if the opportunity arises.