DX Freight

Reliable parcel delivery company, deal with all sorts of parcels

Worse than useless and beyond impossible to actually talk to someone.

This company is giving Couriers a bad name. I was expecting a package to be delivered by them and it never arrived. When I contacted the company who had sent out the package they assured me that DX had claimed that they had attempted delivery three times (and left cards to say they had done so) where I live.This was a total and utter fabrication as I did not receive one card let alone three. Wherever DX were attempting to deliver to it wasn't where I live. How a 'Courier' company can be so bad in this day and age baffles me. I'm giving them one Star and that's only because I am unable to give them zero Stars.

Only had a delivery from them once, but very good. The driver actually made the effort to find us rather than a lot of couriers who just dump it at the first house they come to in the postcode. Driver was polite and well mannered. Delivery was prompt and in excellent condition. Excellent experience.

Still waiting and no contact from DXWell finally delivered today at 1.00pm only 5 days late

I bought a carpet off of Amazon. The seller had this courier company used to deliver my carpet. I wasn't going to be in the day of the first initial delivery, and so l asked for it to be delivered this past Monday. Until today I haven't received this carpet. So I contacted Amazon, and they contacted the Seller on my behalf, and I then contacted the seller because they were taking their sweet time in responding, and they come back to me and were told that I went online to Dx Freight tracking and had arranged MULTIPLE times for redelivery, and they've attempting to deliver this carpet. What a laugh. What liars! So I told the seller, number one, I'd love to see a log of these so-called attempts. Number two, there are CCTV cameras all over this building and sees the coming and going, and number three, why would I be contacting Amazon and themselves if I was complaining that I've been waiting every day, all day for this package? These courier companies are becoming worst, but between this, DPD and Whistl they all fall under the same category, and they love to lie.

they tried to deliver the parcel around November 7th but i was not in as I am self employed and had no one in the house, The contact number they give for Bristol is constantly engaged and I eventually went through the Leeds office who assured me the parcel would be delivered on November 14th . I took the day off work to receive the parcel which never turned up. I rung a different number on the 14th who put me through to the express delivery department for South Wales and we rearranged for the 18th , all the way through service agent kept saying no problem which irritated the hell out of me as it was a birthday gift. Quelle surprise the parcel has not been loaded again for delivery today and now I will have to make another delivery date for next week making a total of three days to get a parcel delivered . Shameful to say the least

Having purchased numerous items on the net during covid the only courier company that failed to deliver on the day that they were supposed to was DX. Once again today I have been in all day waiting for them to deliver a battery and the only contact I have had with them is their tracking information which clearly states out on the road for delivery between 8am and 6pm needless to say it's now just after 7pm and no delivery. Looking at other posts this is a regular customer moan and anyone with any managing instinct would be concerned but no they are not interested

Completely and utterly hopeless not to mention dishonest. We were given a delivery date add time, at the end of this we received notification a delivery had been attempted and we could reschedule.This simply isn't true, a) we were at home throughout the delivery window and b) we have a Ring doorbell which shows no attempt was made.I opted for a rescheduled delivery the next day and we received no notification and again nobody delivered our item.We needed the parcel for the weekend and owing to the dishonest incompetence of this business we now have nothing.Avoid at all costs. I feel one star is significantly over generous.