Stephens & Son Solicitors

I had the pleasure of working with Deborah from Stephen & Sons for my child arrangement order and divorce. Deborah was an exceptional professional who exceeded my expectations in every aspect.Deborah's expertise and professionalism were evident throughout the process. She approached my case with meticulous attention to detail and a deep understanding of family law. Her knowledge and guidance instilled confidence in me that I was in capable hands.What stood out the most was Deborah's compassionate nature. She provided unwavering support during the emotionally challenging time of my child arrangement order and divorce. Deborah took the time to genuinely listen and understand my concerns, showing genuine care for my well-being.Deborah was always accessible and responsive, promptly addressing any questions or concerns I had. Her commitment to clear communication and timely updates helped foster trust and reassurance throughout the case.Deborah went above and beyond her duties as a solicitor. Her dedication and determination to achieve the best possible outcome for me and my family were evident. I felt supported and confident knowing she was diligently advocating for my interests.In conclusion, Solicitor Deborah from Stephen & Sons is highly recommended. Her expertise, professionalism, compassion, and commitment to excellence made a significant impact on my case. If you are looking for a solicitor who will provide exceptional legal representation and genuine support, Deborah is the one to choose.

Most appalling service, especially by partner. I've been waiting 3 weeks for a call back regarding a simple request. I'm going to complain with the law society. I understand that months ago the company merged and moved and therefore had a lengthy problem with telephone lines which is understandable. However, since then, my experience in my purchase matter still has been most frustrating.Updated: after my complaint was picked up, matters improved significantly. Highest praises to Amy P who has dealt with an extraordinarily delicate matter highly professionally and swiftly. She's made her firm proud with how she dealt with the house sale.

DO NOT USE. I would not recommend this company to my worst enemy. They are undoubtedly the worst company I have ever dealt with. It has taken nearly 3 months to obtain the paperwork requested, despite numerous telephone calls to them. Most of which were ignored. On 3 separate occasions the paperwork could not be found and I was expected to accept that. Rude and unprofessional is an understatement. They do excel it the art of telling lies, they would win an award.

DO NOT USE! I wish I could give a minus! Emails not replied to, phone calls not returned, no information given regarding my Mums estate which took nearly 18 months to finalise, they were happy to take a few thousand pounds of it though!Passed from, Emma Baker to Emma Weedon to Polly Clark, Corinne Carville, Anthony Smith, Ruth Parnell and the icing on the cake, Jacqueline Shicluna. This women was too busy" she said to look at my Mums file. She was condescending

I wish I’d read the reviews before engaging the services of Stephen & Sons. They’re not the most professional and I’d feel uncomfortable recommending them to anyone. The job did get done eventually, but I feel it was handled without care of sensitivity at times. It was also protracted unnecessarily with delayed replies and having to chase call backs. Deborah was polite - unlike other staff members.

I found the service from Stephens & Sons excellent, always prompt to reply and very knowledgeable about family matters. Friendy and attentive, always helpful, I have no hesitation recommending them or using them again should the need arise.

To say they're incompetent is an insult to incompetence. They are useless. If you want something done promptly don't use them. I wouldn't recommend them to anyone.

Sent an enquiry via website (Wednesday AM). Followed up by a phone call same day (Wednesday PM). Assured someone would call me back ASAP. Waited the entire next day, no call so tried to phone twice at 4:25pm (Thursday PM) no answer even though allowed to ring for ages. Sent second enquiry form early am next day (Friday) and eventually someone phoned me late in the afternoon on the third day. I had already taken my business elsewhere and would recommend that anybody thinking of using this firm should do the same and go elsewhere. If it takes nearly 3 days to respond to an enquiry for business imagine how long it will take them to respond once they have you.

Five years of protracted assistance to Executors in a multi-beneficiary disputed Estate situation finally resolved. Several Solicitors involved over this lengthy period.Service, attention, assistance and communication with Executors most professional.Recommended.

I have had the misfortune of having to deal with this solicitors to deal with a probate/Trust situation. Customer service skills are appalling, communication skills are zero, Reception team are rude and obstructive. If I could give a zero or minus score I would! They also owe me money as I paid out for various expenses and they have sent me a cheque which is not the correct amount. I have tried to contact them about this via phone (they never return calls) and email (they never reply to emails). Avoid at all costs!!