Nuffield Health Stockley Park Fitness & Wellbeing Gym

The computers on the spin bikes have been removed after they stopped working, I’ve been given two different updates that 1. They will replace but not in the near future, 2. There are no plans to replace them. How can you do a spin work out without knowing what gears you’re using etc. I pay £99 a month and expect a better service than this. Spin bikes should be replaced asap considering the price you’re charging. This is just one of many broken/missing things.

Member since 2021. Broken machines that take over 6 weeks or more to fix. Worn out dumbbells. Dirty showers, blocked toilets.All for a bargain price of £75 per month. Considering the amount of people who I expect also pay similarly, no idea where the fee goes, definitely not into maintenance.Only reason to tolerate is no other gyms with a swimming pool within reasonable distance.Manager does not take any pride in the gym. Very disappointing.Also unbelievable the amount of people not able to comprehend one way system in the car park.Overall a pretty dismal gym, whose saving grace is lack of alternatives... + the responses to reviews are pretty much avoiding all responsibility, no concrete facts about how they plan to deal with any concerns raised.02/09/2023 - Swimming Pool closed (2 days)08/09/2023 - Men's Changing Room toilet overflowing, water from pissoir on the floor. Super hygienic.10/09/2023 - Swimming Pool closed (1 day)18/09/2023 - Swimming Pool closed11/10/2023 - Membership cancelled. In 2023, you have to physically come to the gym and fill out a paper form in addition to giving 1 months notice. There is a new gym at Uxbridge from The Gym Group, which is much more affordable. But we will be investing in our own equipment and doing the workouts from home.17/10/2023 - Since The Gym Group opened, Nuffield Stockley Park has become quite empty. The staff are extra rude now. The Senior Wellbeing Personal Trainer, despite clearly seeing people using certain equipment, takes his clients and commandeers the equipment. One of the receptionists, is extremely rude and combative, always looking for a fight with certain clients.Closure of the gym, which I think is on the cards considering how deserted it is now, will not be a loss.

1) Equipment is very very outdated (same equipment when it used to be a Virgin gym)2) Prices have been increased but nothing has improved3) Equipment takes weeks upon months to fix, which is absolutely unacceptable.As a positive, the general gym goers are nice and friendly; including the staff.

This is by far the worst gym in the whole borough. It’s a place where old gym equipment goes to die. DO NOT WASTE YOUR MONEY, with this dirty cesspit of a gym.Shower’s are disgusting and dirty,the sauna is a breeding ground for germs and is never cleaned. The Jacuzzi is always broken and cold,gym equipment not repaired or replaced,certain gym equipment been out of order since before Christmas last year and when complained to the staff they just agree with you. not good enough,certainly not worth anyones time or hard earned money.

Really good gym. Overall there is so much to do. I really like the massive availability of different classes. It can be very busy during peak hours.My only recommendation would be update some of the equipment. But overall it is a great place to work out.

I don't think I need to say anything it's all in the reviewsThe place is nasty and dirty!Broken machines!Broken spa area!Over crowded must be a really cheap price for new customers lol!I was a member for 8 years I left 2 months ago I've joined there competitors I pay more but its worth it . The class difference is out of this world.I've spoken to the staff in the past nothing gets done .This gym is going down hill avoid and go somewhere else.

When this was a virgin active gym it was well maintained and well equipped and the subscription was justified.Nevertheless, now equipment is old and poor. Clearly lack in maintenance.Staff keep saying machines will be repaired, when it’s been more than 2-3 weeks. I honestly wonder what is being discussed by management in terms of improvements.I’ve been to some of the Nuffield health gyms in the midlands and they are much better and cheaper. Sorry Nuffield health Stockley just trying to make you aware of a customers experience and opinions of others.

Unfortunately this gym is really disappointing, especially given the price point. The free weights area is over crowded all the time. I’ve yet to have the chance to get in there. The equipment and general facilities are poor, outdated and not maintained to a satisfactory level for a gym charging what they do. The pool/steam/sauna always being closed. Always getting “we’re sorry but we’ve had to close the pool” texts.The changing areas/showers/pool/steam and sauna are also very bland, bog standard and again, lack any sort of wow factor, or premium element. The whole place just generally looks tired and run down and really needs investment and in many areas a complete mess.Maybe it’s just me as a northerner, but I also find the front staff can sometimes be borderline ignorant and rude. An acknowledgment or cheerful greeting or farewell to your high paying members wouldn’t go unnoticed.Besides the very basic equipment and lack of availability 90% of the time, my main and biggest concern is the cleanliness. ITS FILTHY!!!I recently took a friend on a day pass and I have to say.. I was embarrassed. My friend was shocked and I finally felt a limit had been reached and I needed to share my view. Dirty plasters on the floor, empty water bottles left everywhere, bins overflowing, hair everywhere, broken hairdryers, beard trimmings in all the sinks, dirty toilets, used cotton buds left on the sides, sweet wrappers, mud all over the floor in the changing rooms, mould and rust all over the ceiling in the showers, grime around the showers that was all slippery and sludgy from months of build up and even HUMAN BLOOD splattered behind the male changing room door which has been there the entire time I’ve been a member. General wear and tear which has become a safety hazard, with flooring coming up and sharps edges make for a health and safety case waiting to happen. Part of me thinks it’s down to the poor design and obvious design floor. To access the pool area, you’ve to walk barefoot through the hallway which has people coming in and out from the main gym area and outside, meaning ultimately, you’re treading all that outdoor dirt into the pool/steam/sauna are. A design I’m not sure has been thought through and is an obvious flaw when trying to maintain clean and hygienic pool facilities.All in all… it just looks a mess and in desperate need for refurb.I’ve share this feedback on 2 separate member questionnaires and ticked the box that I’m happy to be contacted regarding my feedback, yet no one has ever reached out.Seriously, for the price I’d reconsider. I’ve never felt so uninspired to go work out. I’m simply going to let my membership expire after the year and I won’t be renewing it. There are far cheaper health clubs which much higher standards of all the above.UPDATE: 3 weeks since I wrote the initial review and I still haven’t had a response. I don’t like publicly outing companies, but when I’m left with no choice, what other option do I have. Furthermore, the pool/spa etc has been closed and opened several times and now closed until further notice due to “unforeseen” mandatory maintenance. The issue remains with facilities constantly being unavailable.

Cons- Free weights and hammer strength section poorly maintained, never cleaned.-Horrendous Technogym dumbbells are falling apart.-Overall, equipment not maintained at all. One smith machine hasn't been repaired in over 3 months!-Members abusing equipment standing on seated machines, leaving weights strewn everywhere for others to trip over.-No staff on the gym floor to supervise, or advise people.-Generally very unclean.-Far too much chlorine in the pool areas.-Steam, sauna, jacuzzi regularly out of order.- It's full of 'Instagrammers' taking selfies of leg day.- Overpriced.Pros- Free parking (if you can get a space).- Some of the staff are very helpful and hardworking, (others are just plain miserable).