Costa Coffee

Had coffee was great .nice staff might need more staff to speed up orders when busy .would recommend . Partner had mango cooler she gets it all time she likes them

Great service & friendly environment as always. Started off just mum & I then hubby, kids, bro & sister in law joined us too after the football. Was enough room for us all to sit together & everyone (other than me in my wheelchair) got a comfy chair. It is fully wheelchair accessible. The disabled toilet doesn't have a changing places but is big enough for a side transfer on the left hand side & has a pull down rail on the left hand side to allow use of two rails if needed.

As a regular to this costa I've always had a good experience.My disabled daughter and I are always treated with respect and kindness, they always bring our order over to us as I'm busy getting my daughter settled and they're always friendly! As mentioned by other reviewers, yes I've had times I've waited a seemingly long time, but I also paid attention to the fact there were clearly new staff who were learning and trying their best. I can only assume the people who get so irrate at these silly inconveniences have never worked in the service/retail industry before and if they have then where's the compassion?Food is always good, coffee is perfect (the manager even remembers my chai latte order every time) it's clean, cosy and local to me. Can't want for much more really!

The staff can be really nice and friendly depending on who you get. Some are really ignorant and will turn thier nose up at you. The food is sub par but you don't expect fine dining in a Costa. The place is clean for the most part. They always seem understaffed as the tables aren't cleaned regularly and you can wait a while in the que as most of the time they only have one Barista making the coffees. Teens and school kids often sit in the back without buying anything and take over tables that paying customers could use. Other than that they usually get my order right 9/10 times as I'm lactose intolerant and allergic to a lot of things. They definitely need more staff on during the day. I go regularly and do enjoy the experience for the most part would give it a 5 1/2 out of 10.

Your typical medium-sized Costa. Coffee is what you'd expect from a Costa shop. Shop was clean and tables were spotless.Not a lot to say about it as I've only spent a few minutes and got some coffee to go.

Service slow table not that clean not much room to hand about waiting on coffee

Very friendly staff to serve you.Good selection of decent priced and quality coffee.

Very friendly staff, little snacks I got tasted better than I expected and the drinks were nice! Would happily go here again!

Honestly don't even know where to begin other than the fact that this Costa specifically in Motherwell needs shutting down. The staff are absolutely clueless, deaf, sloppy and cheeky. Who knows who the young woman today around 4pm serving, thought she was, but miss attitude needs to be retrained pronto. She can't even make a standard large Americano with an extra shot of expresso. It's a simple coffee and it still tasted like P-water and that was after reading the slip nearly 6 times then still put cream on two fraps that clearly stated no cream. Also another customer who had a hot chocolate with cream, the way she topped that cream on it made it look like someone had the runs. It was messy and unprofessional service then huffed when an elderly woman asked for chocolate on their hot chocolate as well as their cappuccino. A young male member of staff was dropping stuff all over the floor, standing around, not cleaning anything then throwing things towards the bin which kept missing and he left it on the floor. I have no idea why this shop is being ran by kids but the complaints I was collecting from the customers outside was appalling. Cold coffee that was meant to be hot, cakes that were slopped onto plates, bad attitudes from staff. The customers sat outside with us were shocked that anyone working in retail can think this is okay. The cleanliness of the place? Well let's just say I've seen zoo pens that smelled fresher. Those toilets are not monitored or cleaned regularly and the corners haven't been cleaned in months. The tables are barely getting a tickle of a wipe which is vile. They're not using their chemical products correctly to clean any surfaces and reusing the same dirty expresso cup for multiple drinks without washing it. Cross contamination clearly means nothing to these kids and quite frankly just because its cheaper to hire teenagers doesn't mean its the right choice. Each one working that backshift was just as untrained as the next. Normally I don't write reviews like this as I understand accidents happen but that full shop is one big accident that needs closing and restarted. Starting with a thorough deep clean and professional staff. I can absolutely understand why a gentlemen said to me as I walked in, Good Luck" as he left. I'm guessing his experience was no better than mine.Photo attached: these were the marks left on the table that wasn't cleaned properly. This is apparently clean in their opinions. Next time I think the health department will need to be contact for an audit to be done."