Trade Price Blinds & Shutters

Very bad experience with this company ordered Venetian blinds early February, son of the company came measured up, when they came 10 weeks later 4 out of 6 windows measured incorrectly, took another three weeks to replace their error, customer service is diabolical, I had to phone and email them on numerous occasions for an update. Utterly frustrating and not only that they want the money upfront, so if things do go wrong your stuffed, my advice is to STAY WELL CLEAR

fitted my Shutters and blinds today the thing is they are fitted backwards trying to get in touch with them is a nightmare after waiting 6 months for them

Great service and quality Venetian blinds fitted by Sam and Dylan, very friendly and were quick to install, would definitely recommend to anyone wanting blinds fitted

We have had shutters( order number 220127-sl-7) and blinds(order Number:230809-sl-2 ) valuing over £2000 and cannot fault the quality of the products or of the service we received.On both occasions both were fitted by Chris a lovely gentleman.This company is considerably cheaper than most other companies but the quality of product is second to none.Any wait is worth it and communication throughout was great, can highly recommend.

Awful customer service, no communication….I ordered in June. Every phone call there’s some excuse. We’ve paid in full a long time ago. We just want our shutters installed.6 week wait we were told. It’s now nearly 5 months later!Please note, I have been patient and polite throughout this process.UPDATE: private messaged that we will be refunded. No apology, no discussion. We now have to order with another reputable company and wait another three months!!UPDATE: we have now been refunded. It’s a shame as it could’ve been different!

Love my new Venetian blinds exactly what I wanted, the guy who installed them was quick and professional..my only complaint would be the time it took for them to arrive, was told 6 weeks but it turned out to be 12, other than that can't fault them

Prepare to wait longer than told when you choose and pay for your blinds. Customer service was shocking and they dont even take the packaging away with them after fitting. I was told 6 weeks and it was 8!

Not a good experience! I ordered £600 worth of blinds and paid the full amount there and then. The money left my bank a/c within seconds.On the day of installation no-one turned up. I got no phone call to explain why. When I phoned the next day to ask what had happened, I was given a poor excuse about the manufacturer making my blinds in the wrong fabric. No apology.When I asked for my money back it took 10 days to be returned! Be very careful when dealing with this company!

Happy with my shutters and the way Chris fitted them. Thank You Chris!BUT PLEASE READ BEFORE ORDERING...I Placed an order for shutters on the 18th of April where I gave an 80% deposit (Over £1000). I know this seems quite a lot but as they are made to measure, I was willing to secure the order. The fitter came out and remeasured on the 21st of April for final checks for the shutters to be made. The companies'Facebook page advertises their lead time to be 6 weeks. After 6 weeks went by, I contacted Trade Price to see if they could give me a date for fitting and was told by Natalie, who works in the office another 1/2 weeks, as they were experiencing delays with materials. I rang again after another 2 weeks to be told another 1/2 weeks wait. A month after the first initial six weeks, I called again to see what was going on with my order and was told another 1/2 weeks as the materials are on their way to the factory to be made. Feeling a little suspicious, I wrote on their advertisement post on Facebook asking if anybody had experienced the same problem. A few people commented back and privately messaged me to say they were in the same situation. Some of which had paid in full or an 80% deposit like myself. The comments were then deleted from Facebook by their admin and then I was blocked from their page. During my wait for the shutters not once was I contacted by the company apologising for the delay or updating me on the situation that was happening at their end. I felt as though I was a nuisance contacting them and felt really fobbed off by their rubbish excuses. I managed to get through to them on another social media platform where I was offered a refund. ( Even though the day before over the phone I was told that was not possible because they were already made.) Seems as though I touched a nerve by hounding their Facebook and Instagram page. I really just wanted to have my shutters fitted! Customer service is non-existent and a particular office staff member is rude and insensitive! Fast forward to the 10th of August and the day came to finally fit my shutters and I was given a time slot between 9/9.30 and 9.30 came and no sign of the fitter. I called the office to ask if someone was still coming and was told the vans were having trackers fitted and that they would be late. (No problem but maybe a phone call to say they were going to be a bit late.) When Chris arrived he did a fabulous job of fitting my shutters and I'm very pleased with the way they look and operate. Customer service has really let this company down! Would I order again? NO! Definitely not.