Nationwide Building Society

Just been on the phone to the fraud team about a transaction that I would not have done, but because there is a big thing going on at the minute about a certain company billing people now for stuff as far back as may, the lady avoided helping me and insisted that it must of been me, and that it was done via contact less payment so it has to be me... but yet if someone cloned my card and put the card details into their phone the phone can be used to make a contact less payment... they have no interest in protecting your money, very poor service

Went in to report fraud issues with my credit card. Manager Sarah was first rate. Super helpful and understanding. Whatever she’s paid she deserves a pay rise.

I have been frauded by one of the customers of this bank. The bank took the funds back that were paid to me for a service. I gave this client more than double the time I normally give for this session. PayPal had key strokes, I.P. address to prove that she made payment to me and said they sent this to the bank. I also have proof that she paid me as well, screenshots of her sharing exactly when she paid me, then more messages thanking me for the session, plus a positive review she gave etc.. I have been trying to contact customer service regarding the issue for months with no response. I would like someone to contact about this. Please let me know where I can forward the evidence already sent to your customer service for review. ThX

A senior manager has won almost £350

I went in to this Branch yesterday to pay in a cheque for £200:00. There were two staff sat on open plan desks chatting away to each other. I waited for a while and when finally acknowledged I approached. When I said I wanted to pay in a cheque for £200 I was met with a sullen yer can't ". I was then told that you can no longer pay in a cheque under £2000 to a cashier. You have to use a machine.The cashier had the same customer service skills as Little Britain's " computer says no". She was obviously annoyed that a customer had interrupted her chat with her colleague and made it plain that I was an irritant to her. Truly terrible service. I might look into moving my account to another bank."

I was greeted by a lady with blond hair who was very bubbly and helpful. That's the good part dealt with.Unfortunately the lady that was behind the counter was miserable, surly and totally unhelpful.I have banked with the Nationwide and the Anglia before for over 40 years and this was the worst customer service I have recieved from them.I would recommend the Nationwide but not this branch. The only reason I have given two stars is for the first lady, otherwise it would have been zero.

Well I must say the staff was very helpful.I had very nice young man help me sorting out tranfering money from my bank account to my Nephew. He was very acompadating and want thank you for helping me.Then I had a lovely lady who help me setup online banking. She took her time and I was so happy at the end of been able to do online banking.Thank you both. Very sorry I forgot both your name.26/07 2022

Brilliant service at this bank, they really thought outside the box of how they could help when I visited the branch to sort something out and it was great, thank you!

The staff were extremely helpful and friendly and let me stay after closing hours to finish my appointment.I was very lucky to have been helped by Charleen who was a god send !