Swansea Harley-Davidson

Good stock, ive bought my last to Harleys there, the harley clothing etc is expensive

a good showroom presentation, pleasant staff, but would have been cheaper to get my parts posted via ebay rather than a 5hr round trip, plenty of potholes on m4 to slalom on route.

It always a pleasure to detail and ceramic coating customer motorbikes at Swansea Harley

Staff in the service office need some customer service training ASAP! Stood there for a good few minutes before anyone could be bothered coming over to see what I wanted, despite nobody being on the phone, dealing with another customer or looking particularly busy. Had been booked in for a service on my Harley about 4 weeks previously. Same total lack of reaction or recognition or even acknowledgement of my presence when I came back a few hours later to pick it up. After paying the exorbitant cost I left thinking I'd try my luck anywhere else for the next service! Workshop staff very helpful and pleasant I must say and the shop itself I cannot fault.

My brand new Harley davidson fatboy, It started off being my dream bike but soon turned into my nightmare. After 6 months of owning it the front folks corroded and so did the air filter, engine light kept coming on, bare in mind I only rode this bike out in the rain twice since I bought it and it was always dry stored in a heated garage. Harley davidson refused to change the folks originally, so I had to go through the finance company black horse. Once black horse sent out a none biased investigator, so not on Harleys side or mine or black horse, the gentleman agreed it was a manufacturing defect and then after nearly 6 months of back and forth and going through absolute hell with harley they finally gave in to black horse and agreed to change the folks.I honestly felt I wasn't helped or looked after as a customer.You'd think that when you spend 20-50k on these bikes you would get good customer service.My opinion of harley davidson now after owning one, is you're 100% just buying for the name and in no way buying quality or customer service, I'm really gutted to be honest because I absolutely loved the bike to start with.Harley davidson swansea did however grant me a free service for all the troubles I went through, for that I am grateful.

As always excellent service and customer care by Ian, Dan & Chris and the rest of the team at Harley Davidson Swansea, I would highly recommend them for their service and knowledge A+

What a place to visit if you're into your bikes, cafe is value for money and no pressure salesman.

Hadn't planned on visiting due to the weather, but arrived (soaked) on an event day, glad I did, saved over £300 on kit.Helpful staff even on a mental busy day.

Sprocket nut came loose while doing a trip in wales. Harley swansea helped with providing some tools and extra loctite I could use to torck it. Thx guys…!!!